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Why Concentrix

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Featured Careers

Transaction Quality Analyst

Greenville, South Carolina, United States
It's fun to work in a company where people truly BELIEVE in what they are doing!We're committed to bringing passion and customer focus to the business.QE will be responsible for performing monthly evaluations on all agents. QE may assist team leaders in performing coaching and performance review discussions. QE will be responsible for coordinating and leading calibration sessions. QE will perform quality audits and evaluations requested by their leadership and the operations manager. Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.

Work at Home US: Customer Service Representative

Virtual, United States
It's fun to work in a company where people truly BELIEVE in what they are doing!We're committed to bringing passion and customer focus to the business.TITLE: Work at Home US: Customer Service RepresentativeCAREER TYPE: Full-Time, Part-Time (Seasonal)LOCATION: Virtual United States, exclusions may apply see belowAt Concentrix, we are fanatical about our clients and staff.  We are tenacious in our pursuit of excellence and of high quality service.  We’re not afraid of being bold and disruptive in the marketplace and we like shaking things up.  We take our values seriously and they are threaded into everything that we do - we are ONE CONCENTRIX.  Join us and BE the Difference for the world’s best brands! SCHEDULE: Discussed during the ProcessFull-Time: 30-40 hours/weekPart-Time: 20 – 29 hours/week Care about people?  Join our upbeat, friendly Customer Service Representative team to assist this leading edge, nationally-recognized, technology provider. If this describes you …•    Customer-service oriented•    Have a passion for technology•    Enjoy helping people•    Focused & Motivated•    Interested in career advancement … then, APPLY TODAY! Being a Concentrix Customer Service Representative team member can be an exciting, fast-paced career where you can go as far as your ambitions will take you.  Concentrix is looking for people who LOVE making customers happy.  We are a company filled with high energy people with a willingness to put the customer’s needs first.  In this position, you'll be fielding questions from customers of a large leading edge, nationally recognized technology company.  You will be empowered to solve simple to complex issues for these customers.  As a Customer Service team member, you get to hear the satisfaction from your customer after you help them.     Become a Member of the Concentrix Team! What we offer: And here’s the important stuff…  Concentrix provides our team members with: •    Career Pathing and Advancement Opportunities •    Starting salary $10.00/hour. •    Monthly performance incentives•    Health insurance (Eligibility requirements must be met)What we're looking for:Motivation, Passion, Integrity.  Those are just a few of the attributes valued at Concentrix.  Other Requirements include: •    High School Diploma or equivalent•    1 year+ customer service experience•    Competency using Microsoft Windows•    Exceptional communication & verbal skills•    Strong soft skills•    Excellent computer skills•    Must have the ability to work independently and in a team setting•    Able to easily build rapport with customers•    Ability and desire to excel in a fast-paced work environment•    Ability to work evenings and weekends  What you need to have: •    A quiet, distraction-free, location in your home to work, with a door that closes.•    A webcam friendly environment•    Open availability; Flexible to work any shift provided•    A strong candidate will be computer/Internet savvy, comfortable operating in several applicationssimultaneously. •    We need you to be a “people person” who enjoys talking and assisting others.  Think about how much you enjoy receiving excellent customer service yourself?  Well, we need you to take pride in providing that same great service to others.General Equipment RequirementsThese items are not required as part of the application process, so please do not purchase them before we extend a job offer to you.•    Computer (Desktop or Laptop with Monitor)•   Monitor 19" or larger•    High Speed Internet•    Phone Service•    Call-Taking HeadsetNot Hiring in the Following States:Alaska, California, District of Columbia, Hawaii, Massachusetts, Maryland, Missouri, Montana, Nebraska, New Jersey, Oregon, Vermont, Washington, Wisconsin The Company:Concentrix is a high-value global business services company. With more than 100,000 staff in 25 countries, we focus on customer engagement and all that supports it. We do so by partnering with clients to improve the Customer experience and Business outcomes. For information, recent news, and to follow Concentrix on Twitter, Facebook, LinkedIn, Google+ and YouTube, visit www.concentrix.com.Concentrix - A SYNNEX Corporation Company (NYSE: SNX) is an Equal Employment Opportunity employer M/F/D/V and is committed to the Quality Policy For application inquiries send to workathome@concentrix.com#cnxjobsConcentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.

Work At Home US: Customer Support Representative (FULL Time and PART Time)

Virtual, United States
It's fun to work in a company where people truly BELIEVE in what they are doing!We're committed to bringing passion and customer focus to the business.Work At Home US:  Customer Support Representative(Full-time and Part-Time)Here at Concentrix, we are fanatical about our staff as well as our clients. We would describe ourselves as tenacious in our pursuit of excellence, not afraid to be bold and even disruptive in the marketplace. We like shaking things up!Our values, we take seriously - they are threaded and woven into everything we do. We have a large global footprint but we are one Concentrix Team.Join us and Be the Difference for the world’s best brands.Career Description/Summary: We are diligently searching for dynamic Customer Support Representatives to establish an instant rapport with customers and provide a premium experience to every customer on every call.As a Representative, you would handle inbound phone calls from customers troubleshooting and resolving advanced technical issues, assisting with account information, educating customers on purchasing information, specific content or account authorization. You would also process refund requests, provide promotion song and video code troubleshooting while supporting one of the largest technology companies in the world.Does this describe you?You have a knack, a real flair for customer service exhibited in your courteous telephone etiquette and phone presence. You value your authentic affinity for customers and your talent for listening.You possess a sense of ownership for the total experience of customers including persistence to find a resolution to their complex issues.You are not timid when it comes to learning new troubleshooting methods and an eagerness to pursue and master new challenges.Your verbal skills allow you to communicate, adapt and simplify complex technical resolutions to each customer.If you answered positively, Concentrix could be your next career move.What we are looking for:One (1) year call center experience or work at home experienceHigh School Graduate or GEDKeyboarding skills at a minimum of 30 wpm.Availability to work a schedule which may include varying shifts, weekends and/or holidays.Self-management skills to work independently in a home office location.Ability to thrive in a dynamic and evolving remote Team environment.Natural ability to collect information from various tools, analyze the technical information, while engaging and interacting with customers.Make productive contributions and flourish within a Team where expertise is shared and feedback is supported.What you bring:Equipment specifics will be dependent upon program assignment.Internet Service - minimum of 10.0 mbps download and 10.0 mbps upload (no wireless or satellite connections)Basic landline telephone phone device (required during training and for production calls)A traditional, analog phone line (POTS line)No call features. Removal of all features is required and this may require contacting your provider.Corded telephone headset that plugs directly into your telephone baseAmplifierMute buttonNoise canceling microphoneMonitor minimum size: 21.5”A separate, distraction free work space within your home designed to improve your productivityWhat we offer:3 Weeks Paid TrainingCareer pathing and advancement opportunitiesMonthly performance incentivesHealth insurance (eligibility requirements apply)**New competitive starting wage**Are you ready to join this amazing Team?The Company:Concentrix is a high-value global business services company. With more than 100,000 staff in 40 countries, we focus on customer engagement and all that supports it. We do so in partnership with clients to improve the customer experience and business outcomes. For information, recent news and to follow Concentrix on Twitter, Facebook, LinkedIn, Google+ and YouTube, visit www.concentrix.com.Concentrix - A Synnex Corporation Company (NYSE: SNX) is an equal employment opportunity employer M/F/D/V and committed to the Quality Policy.Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.

Advisor I : Customer Service, CRM

Tempe, Arizona, United States
It's fun to work in a company where people truly BELIEVE in what they are doing!We're committed to bringing passion and customer focus to the business.Job Type: Full TimeLocation:  1601 W. Fountainhead Pkwy., Tempe, AZ 85282At Concentrix we are fanatical about our staff and clients.   We are tenacious in our pursuit of excellence and of high quality service.  We’re not afraid of being bold and disruptive in the marketplace and we like shaking things up.  We take our values seriously and they are threaded into everything that we do - we are ONE CONCENTRIX.  Join us and BE the Difference for the world’s best brands!Career Description/Summary: Concentrix is seeking highly motivated customer service representatives with excellent communication skills to assist customers with completing taxes using. Help with “doing the nation’s taxes” by providing expert guidance and explanations of tax and technical terms to our customers!Job DutiesHigh quality customer interactions and experiencesTroubleshoot, resolve issues, and address routine tax-support questionsUse superb computer skills and multi-tasking abilitiesActively contribute to the knowledge-base content by linking, flagging, and recommending updatesUtilize government websites and tool kits to seek out and deliver the right answer to the customer EVERYTIMEDocument customer interactions and properly escalate issues that do not have a known resolutionRepresent the company and spirit by demonstrating empathy for the customer, empowering and partnering with the customer, personalizing the experience, and providing them the confidence that they can do their own taxesWhat we offer:Concentrix provides our Associates with:•    Career Pathing and Advancement Opportunities•    Monthly performance incentives•    Health insurance (Eligibility requirements must be met)The Company:Concentrix is a high-value global business services company. With more than 100,000 staff in 25 countries, we focus on customer engagement and all that supports it. We do so by partnering with clients to improve the customer experience and business outcomes. For information, recent news, and to follow Concentrix on Twitter, Facebook, LinkedIn, Google+ and YouTube, visit www.concentrix.com. Concentrix - A SYNNEX Corporation Company (NYSE: SNX) is an Equal Employment Opportunity Employer M/F/D/V and is committed to the Quality Policy**FUN WORK ENVIRONMENT Dress code - Jeans / casual environment ***PROMOTIONS WITHIN THE COMPANY!***#cnxjobsThis is a customer facing position providing technical support to Tax Software Customers.- Application of defined practices, procedures and company policies to triage, troubleshoot, resolve issues and address routine customer questions and/or concerns.- Actively contributes to the knowledge base content by linking, flagging and recommending updates.- Routine customer interactions using a computer, while communicating with multiple customers concurrently or handling multiple tasks (spoken and written).- Clear articulation of the differences between tax software product types and pricing models.- Utilize and leverage toolkits to seek out and deliver the right answer to the customer.- Document what they’ve done to help the customer and properly escalate issues that do not have a known resolution.- Assists customers with basic PC navigation including downloads, saving files, program installation, folder / directory navigation, customer account passwords and data.- Problem solving utilizing numerical, abstract and verbal reasoning skills.EXPERIENCE/TECHNICAL SKILLSRequired:- High school diploma or GED required; Some college preferred- Ability to understand and apply knowledge of policies, process, procedures, confidentiality, business ethics, transaction flow, transaction scripts and documentation requirements.- Ability to download products / applications using various browsers (MS Internet Explorer, Mozilla Firefox, Google Chrome, Safari, etc.)- Familiarity with operating systems including Windows OS versions, Mac OS versions, Mobile OS versions (Android and iOS), etc.- Ability to research, navigate and locate answers from webpages and resources independently.- Ability to install / uninstall applications in Windows / MAC- Ability to type using proper grammar at a rate of at least 25 word per minute- Ability to align communication styles with customers and display deep customer empathy- Ability to communicate through written and verbal communication- Experience with desktop and/or online software and/or tax software troubleshooting.- MUST BE VIDEO READY (MUST be prepared to be on Webcam - No facial tattoos or piercings, etc.)Preferred:- Call Center experience, assisting customers with issues via phone, chat and email.- 1(+) year of experience troubleshooting hardware and software.- Ability to enable/disable antivirus, firewall and antispyware.- Have used tax software in the past or have prepared own taxes; familiar with tax terminology- Proven track record solving complex customer problems utilizing deep customer empathy inonjunction with numerical, abstract and verbal reasoning skills.- Provide a professional image that instills confidence in our customers. - Agents should have the skills to provide excellent service while looking professional at the same time.Please send resumes to: Arika.Aerts@Concentrix.com#cnxjobsConcentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.

Member Relationship Associate

Tempe, Arizona, United States
It's fun to work in a company where people truly BELIEVE in what they are doing!We're committed to bringing passion and customer focus to the business.CAREER TITLE: Member Relationship AssociateCAREER TYPE: Full-Time LOCATION: Tempe, Arizona Career Description/Summary:   We are currently looking for bold and highly committed Membership Representatives Associate to provide a premium customer service experience by responding to inbound phone contacts (multi-channel) to educate members on our products, services,  payment processing, account maintenance, , and be their personal guide to choosing services and resources that fit their needs while supporting one of the largest non-profit organizations in the world.  How can you be successful in this position?  The successful candidate will be able to help members determine the best services and resources for their needs all while providing an amazing customer interaction.  The primary goal is always to leave the member feeling the they are the priority, not their purchase of a membership.  No pushing, no harassing, no quotas to meet.  Just vast product knowledge and and providing an extraordinary experience! At Concentrix we are fanatical about our staff and clients.   We are tenacious in our pursuit of excellence and of high quality service.  We’re not afraid of being bold and disruptive in the marketplace and we like shaking things up.  We take our values seriously and they are threaded into everything that we do - we are ONE CONCENTRIX.   Join us and BE the Difference for the world’s best brands!•    A high energy, positive individual who takes ownership of member interactions with a dedication to provide the right solutions for their service needs•    Exceeding member expectations by providing a high level of world class customer service to a diverse range of members•    Strong customer-service orientation with the ability to exhibit courteous telephone etiquette, empathy, patience and professionalism and excellent listening skills•    Navigate and manage multiple programs and applications running simultaneouslyGENERAL AND ESSENTIAL SKILLS REQUIRED:•    Answer inbound customer/client requests or inquiries concerning services, products,  account maintenance, and report problem areas•    Be confident and listen attentively to the caller’s questions with the purpose of providing an outstanding experience•    May be required to work in one or multiple systems and utilize multiple screens to find information and solve problems•    Responsible for improving customer retention through programs and exemplary service provided to the customer•    Utilizes dual computer systems to initiate and complete service orders and handle customer requests•    Continually maintain working knowledge of all client products, services and promotions•    Make recommendations according to customer's needs on , ,  benefits, services available to meet their needs. •    Utilize operational systems to process purchases of products and services•    Responsible for  providing information by emphasizing benefits and services based on listening to the  members needs.•    Determines appropriate action to be taken on members behalf, which may include problem determination and appropriate next steps. Offers alternative solutions where appropriate with the objective of informing customer of those appropriate next steps, working with the customer to achieve issue resolution•    Ability to discern when sensitivity is needed to support customers during interactions and ability to communicate effectively demonstrating empthy as appropriate. •    Most schedules may require afternoon/evening hours and one or both weekend days. Required experience: •    Computer keyboard, mouse and multi-screen use•    Ability to type 26 WPM •    Previous call center experience a plus•    Previous sales experience a plus•    Previous customer contact experience a plusWhat we offer:Concentrix provides our Associates with:•    Career Pathing and Advancement Opportunities•    Monthly performance incentives•    Health insurance (Eligibility requirements must be met)The Company:Concentrix is a high-value global business services company. With more than 100,000 staff in 25 countries, we focus on customer engagement and all that supports it. We do so by partnering with clients to improve the customer experience and business outcomes. For information, recent news, and to follow Concentrix on Twitter, Facebook, LinkedIn, Google+ and YouTube, visit www.concentrix.com. Concentrix - A SYNNEX Corporation Company (NYSE: SNX) is an Equal Employment Opportunity Employer M/F/D/V and is committed to the Quality PolicyConcentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.

Member Relationship Associate

Tempe, Arizona, United States
It's fun to work in a company where people truly BELIEVE in what they are doing!We're committed to bringing passion and customer focus to the business.CAREER TITLE: Member Relationship AssociateCAREER TYPE: Full-Time LOCATION: Tempe, Arizona Career Description/Summary:   We are currently looking for bold and highly committed Membership Representatives Associate to provide a premium customer service experience by responding to inbound phone contacts (multi-channel) to educate members on our products, services,  payment processing, account maintenance, , and be their personal guide to choosing services and resources that fit their needs while supporting one of the largest non-profit organizations in the world.  How can you be successful in this position?  The successful candidate will be able to help members determine the best services and resources for their needs all while providing an amazing customer interaction.  The primary goal is always to leave the member feeling the they are the priority, not their purchase of a membership.  No pushing, no harassing, no quotas to meet.  Just vast product knowledge and and providing an extraordinary experience! At Concentrix we are fanatical about our staff and clients.   We are tenacious in our pursuit of excellence and of high quality service.  We’re not afraid of being bold and disruptive in the marketplace and we like shaking things up.  We take our values seriously and they are threaded into everything that we do - we are ONE CONCENTRIX.   Join us and BE the Difference for the world’s best brands!•    A high energy, positive individual who takes ownership of member interactions with a dedication to provide the right solutions for their service needs•    Exceeding member expectations by providing a high level of world class customer service to a diverse range of members•    Strong customer-service orientation with the ability to exhibit courteous telephone etiquette, empathy, patience and professionalism and excellent listening skills•    Navigate and manage multiple programs and applications running simultaneouslyGENERAL AND ESSENTIAL SKILLS REQUIRED:•    Answer inbound customer/client requests or inquiries concerning services, products,  account maintenance, and report problem areas•    Be confident and listen attentively to the caller’s questions with the purpose of providing an outstanding experience•    May be required to work in one or multiple systems and utilize multiple screens to find information and solve problems•    Responsible for improving customer retention through programs and exemplary service provided to the customer•    Utilizes dual computer systems to initiate and complete service orders and handle customer requests•    Continually maintain working knowledge of all client products, services and promotions•    Make recommendations according to customer's needs on , ,  benefits, services available to meet their needs. •    Utilize operational systems to process purchases of products and services•    Responsible for  providing information by emphasizing benefits and services based on listening to the  members needs.•    Determines appropriate action to be taken on members behalf, which may include problem determination and appropriate next steps. Offers alternative solutions where appropriate with the objective of informing customer of those appropriate next steps, working with the customer to achieve issue resolution•    Ability to discern when sensitivity is needed to support customers during interactions and ability to communicate effectively demonstrating empthy as appropriate. •    Most schedules may require afternoon/evening hours and one or both weekend days. Required experience: •    Computer keyboard, mouse and multi-screen use•    Ability to type 26 WPM •    Previous call center experience a plus•    Previous sales experience a plus•    Previous customer contact experience a plusWhat we offer:Concentrix provides our Associates with:•    Career Pathing and Advancement Opportunities•    Monthly performance incentives•    Health insurance (Eligibility requirements must be met)The Company:Concentrix is a high-value global business services company. With more than 100,000 staff in 25 countries, we focus on customer engagement and all that supports it. We do so by partnering with clients to improve the customer experience and business outcomes. For information, recent news, and to follow Concentrix on Twitter, Facebook, LinkedIn, Google+ and YouTube, visit www.concentrix.com. Concentrix - A SYNNEX Corporation Company (NYSE: SNX) is an Equal Employment Opportunity Employer M/F/D/V and is committed to the Quality PolicyConcentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.

Team Lead

Irvine, California, United States
It's fun to work in a company where people truly BELIEVE in what they are doing!We're committed to bringing passion and customer focus to the business.The Inbound Team Lead excels at promoting and developing Agent soft skills through coaching individuals and handling escalated situations.  The Inbound Team Lead manages a team of front line employees with a primary focus on providing effective coaching and team building, timely and accurate monitoring and reporting of performance measures.The Inbound Team Lead assist in managing the relationship with the client and or vendor manager from a day to day operational perspective. Daily, Weekly, Monthly cadence will be required to understand the clients’ internal processes, procedures and goals. The Team Lead will work closely with the Operations Manager to ensure all KPI’s and client expectations are met.  Some travel will be required to ensure that client internal training is cascaded properly to the production floor, as the Team Leader will be the process POC for the program.Job Responsibilities: Owns the plans for their team’s success and contributions to the business unit prioritiesImproves the customers’ experiences by understanding and focusing on what’s important, measuring how we are doing and driving the necessary actions to improveModels the highest standards of customer service to employeesA high performing team that meets or exceeds critical metrics and drives business unit priorities.Accurate, efficient resolutions to complex escalated customer issues.Drives continuous performance improvement for business results. Helps team identify, and if needed, remove obstacles, then frames and escalates issues if they cannot be resolved quicklyInfluence all aspects of performance management including staffing decisions (including hiring and terminations as appropriate), goal setting, development planning, performance evaluations, performance improvement, motivation and recognition.Ongoing feedback and discussion with employees regarding:  what’s important, how are you doing, priorities to improve.  These discussions include:  regularly scheduled 1:1s, documentation of 1:1 sessions, performance plans, and informal meetingsEstablish action plans for improvementEvaluates team and department level data and trends to drive improvements. Provides suggestions that impact business processes and balances needs of all stakeholdersClearly defined process, process mapping, and work flow documentationImplemented process improvements and/or recommendationsKey metrics analytics and recommendations to address challenges. Improvements in key metrics.Job Requirements: AA/AS Degree (BA/BS preferred) and a minimum of 2 years relevant experience or the equivalent combination of education and experience. One year or more of previous supervisor experience in an inbound/outbound call center environment highly desirable.Demonstrates excellent communication skillsPrioritizes work to meet multiple deliverables and deadlinesCommunicates information regarding team performance, employee needs and VOE to more senior management.  Presents team data to manager and large groups and effectively responds to feedback.Rewards and recognizes the right behaviors on the teamDemonstrates creativity in seeking new and better solutionsParticipates in and may lead call monitoring calibration across with IntuitEnsures that employees have the development opportunities needed to learn and growContinuously assesses and improves processes within their scope and recommends improvementsExcellent verbal and written communication skills including coaching and mentoringLeadership experience in a similar position that demonstrates capability to lead teamsKnowledge of the client’s products and customer needsDemonstrated experience analyzing performance data and applying findings to improve and/ or manage individual performance.Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.

TECHNICAL SERVICE REPRESENTATIVE (TSR) - ALLISON TRANSMISSION

Indianapolis, Indiana, United States
It's fun to work in a company where people truly BELIEVE in what they are doing!We're committed to bringing passion and customer focus to the business.SPECIFIC RESPONSIBILITIESAnswer Inbound calls and emailsDocument technical activities within service databaseOffer technical support to group membersCommunicate product issues to teamPlease send resumes to: Arika.Aerts@Concentrix.com#cnxjobsConcentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.