MONTEGO BAY, JAMAICA – March 16, 2018: Concentrix celebrated its entry into the Jamaican market with a grand opening of its newest facility, located in Montego Bay, Jamaica.
The facility is in the new high-tech building of the Montego Bay Freezone, a hub of customer service operations serving a variety of businesses.
“Today marks another terrific achievement in the expansion of Concentrix,” said Manfred Kissling, Concentrix Vice President and General Manager. “The addition of Jamaica to the Concentrix family is a key part of our growth strategy and extends our global footprint.”
“We are very excited to contribute to the development of Jamaica with a state-of-the art center,” Kissling said. “This location will be home to amazing staff who support customer engagement for some of the world’s best and most iconic brands.”
Jamaica was chosen, in part, for its exceptional workforce who understand how to address the needs of today’s customers. The new site also helps reinforce Concentrix’ position as an industry leader in understanding customer sentiment.
The Montego Bay facility redefines the concept of near shore. The site is located just 90 minutes from Miami, making travel convenient to and from the Americas and Europe.