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Why Concentrix

  • Development opportunities
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  • Great facilities

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  • Clear paths for career development
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  • Performance-based pay
  • Medical insurance and retirement plans
  • Individual and team rewards

Featured Careers

Test Drivers

Irvine, California, United States
Inspect 10-20 Luxury Vehicles daily and assist Port Quality Manager as needed.Inspect 10-20 new models (which may include Hyundai) daily as needed.

Healthcare Member Advocate

Pocatello, Idaho, United States
Essential Functions/Core Responsibilities • Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)   • Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer   • Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer   • Greet customers in a courteous, friendly, and professional manner using agreed upon procedures   • Maintain basic knowledge of client products and/or services   • Prepare complete and accurate work including appropriately notating accounts as required   • Participate in activities designed to improve customer satisfaction and business performance   • Offer additional products and/or services   • Track, document and retrieve information in call tracking database   • Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff   Candidate Profile • High school diploma with three to six months of relevant experience preferred   • Courteous with strong customer service orientation   • Strong computer navigation skills and PC Knowledge   • Ability to effectively communicate, both written and verbally   • Dependable with strong attention to detail   • Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly   • Tolerance for repetitive work in a fast-paced, high production work environment   • Ability to work as a team member, as well as independently   • Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner   • Ability to rotate shifts, as needed   • Based on location and/or program, additional experience/skills may be required   *Job requirements may vary by country and will not contravene any local lawsCareer Framework Role Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge.  Works with close supervision and clearly defined procedures.  Starting to demonstrate familiarity with client terminology, operating standards and procedures.  Starter without sustained metric performance levels.Disclaimer   The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.

Automotive Technical Consultant - Advisor II, Technical Support

Auburn Hills, Michigan, United States
Essential Functions/Core Responsibilities • Assist external/internal users of the client's technical products or services; identify, investigate, research and provide resolution to user questions and problems   • Troubleshoot basic to complex customer issues that are technical in nature; including hardware, software, networking, or other designated client products   • Follow appropriate escalation path to resolve technical issues; including making follow up outbound calls to customers or other parties as needed   • Solve problems that are generally unstructured and require extensive use of conceptual thinking skills   • Serve as a resource to other support personnel   • Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)   • Greet customers in a courteous, friendly, and professional manner using agreed upon procedures   • Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer   • Clarify customer requirements; probe for understanding   • Prepare complete and accurate work including appropriately notating accounts as required   • Participate in activities designed to improve customer satisfaction and business performance   • Log all incoming calls and accurately complete case notes in the call tracking database   Candidate Profile • High School Diploma and one year of relevant experience preferred   • Achieve and maintain recognized and applicable technical certification(s)   • Relevant technical expertise related to program (i.e. hardware, software, networking, data storage, troubleshooting, repair and sales)   • Advanced knowledge of client technical systems   • Courteous with strong customer service orientation   • Ability to effectively communicate, both written and verbally   • Ability to learn including strong problem solving skills   • Dependable with proficient attention to detail   • Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly   • Ability to work as a team member, as well as independently with minimal supervision   • Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner   • Able to rotate shifts, as needed   • Based on location and/or program, additional experience/skills may be required   *Job requirements may vary by country and will not contravene any local laws   Career Framework Role Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge.  Works with close supervision and clearly defined procedures.  Starting to demonstrate familiarity with client terminology, operating standards and procedures.  Starter without sustained metric performance levels .   Disclaimer  The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.

Cadillac Universal Team Leader

Warren, Michigan, United States
Hello Call Center team!We now have an opportunity for you to become a Team Lead for Cadillac Executive Resolution teamPlease Note - This posting will only be open until 12:00 pm on Oct 23rd  so apply TODAY!  Qualified applicants must have at least 6 months Concentrix experience, Executive CAC and/or Tier 2/Universal experience Required. If you feel you’re ready to be a leader of a team please submit an IRD form with updated resume to your respective HR Recruiter or Leadership for appropriate processing.  Take advantage of this opportunity to join the team and apply today!                                       Please submit your IRD AND RESUME for consideration as soon possible for consideration. Please note that this position requires a minimum of 6 months experience with the Concentrix, 1 year preferred.  Prior leadership experience will also be considered.  Late or Incomplete applications will NOT be accepted.Executive Team LeaderStatus: Cadillac Executive Team LeaderLocation: WarrenClient / Program: GMCall Centre / Department Hours: 8 AM -  6PM  ( Must be flexible)Days of Week Required: Monday -FridayMinimum Hours per Week: 40 hoursPosting Requirements:Applicants must have met and sustained the performance criteria in their current position for the past 6 months (including attendance, performance metrics and schedule commitment) to be considered for this role. Late or Incomplete Applications will not be considered.Concentrix is committed to the internal posting process and incumbent development. To maximize learning opportunity and positional experience, all internal applicants must meet a minimum time in position requirement.  To qualify for this posting Concentrix employees working in the Cadillac  business units, excluding GM Canada Turnkey departments, in Oshawa, Ontario, must be in their current line of business for a minimum of 12 months. Concentrix employees working in the GM Canada Turnkey departments must be in their current line of business for a minimum of 24 months.  At all other Concentrix centers in North America the minimum is six months.Position Details:This position provides day-to-day direction and guidance to a team of call center representatives. The Team Leader plans and evaluates workflow and coordinates work activities to achieve volumes expected to meet operational requirements. Based on established standards, this position will monitor staff performance and the daily application of organizational policies and procedures, provide feedback, coaching and ongoing development to meet client and corporate quality expectations. The Team Leader will recommend operational improvements and may approve special price concessions, quotes, allowances or adjustments. The position serves as a first line supervisor for 12 to 18 agents; may provide input into hiring decisions and performance appraisals but not necessarily make hiring decisions or conduct performance appraisals. The typical requirement is one to three years of experience in call center operations.Specific ResponsibilitiesOversees and manages effective use of personnel resources to insure service quality standards and budgetary scheduling standards are metConducts bi-monthly and monthly team meetingsGathers and/or oversees collection of procedural and product information and documentsAssists with call center training needs analysis and program developmentAssesses individual training needs and ensure needs are metCoaches subordinates on organizational standards and provides position training as requiredMaximizes potential of subordinates using established performance management methods and may conduct or assist in formal performance evaluationsUses appropriate tools to manage and report non-conformance in document control processesCommunicates department and organizational objectives and goals to subordinatesMonitors and ensures existence of supportive working environment(s) to promote high job satisfaction and moraleManages departmental resources through effective recruiting, delegation and organizationMonitors team compliance to quality standards using established audit procedures and systemsMonitors and manages absenteeism and punctualityPrepares payroll documentation for subordinatesMaintains personnel filesFirst Aid ResponderEssential QualificationsEducation/Knowledge: High School Graduation or equivalent; General knowledge of windows-based applications; Good understanding of call center operations, metrics, and general procedures.Experience / Skill: One to two years successful experience working directly in a call center environment; demonstrated supervisory skillsCompetencies:Job Knowledge - Knows, understands and appropriately applies the technical skills, methods and processes required for the position. Is able to learn, retain and apply information to the job. Keeps current with trends and developments in fieldCultural Alignment - Understands the Concentrix culture and actively promotes it through every action taken, and every decision made. Supports a culture that fosters high standards of professionalism and ethics, behaves in a fair, ethical and respectful mannerCommunication – Spoken and Written - Able to clearly present information through the spoken word; influence or persuade others through oral presentation in positive or negative circumstances; listen well; able to write clearly and effectively present ideas and to document activities; to read and interpret written information.Customer Focus - Is dedicated to meeting and strives to exceed the needs of internal and external customers by delivering high quality services. Acts with customers in mind, establishes and maintains effective relationship with customers and gains their trust and respect.Adaptability – Is able and willing to adapt to changing priorities and responsibilities. Able to adjust personal style to changing environment. Maintains focus and intensity and remains calm, optimistic persistent, even under adversityProblem Solving - Systematically breaks apart complex problems and identifies the underlying causes. Identifies trends and sees causes and consequences. Generates a variety of alternative techniques or methods to resolve issues and/or solve problems.Leadership - Able to influence the actions and opinions of others in a desired direction; to exhibit judgment in leading others to worthwhile objectivesTeamwork - The ability to work effectively with others to generate a positive, productive and informed work environment. Is united in the collective purpose.Concentrix is an Equal Opportunity, Affirmative Action EmployerWe thank all applicants.  However, only those under consideration will be notified.

Advisor I, Semi-Technical Automotive Support

Auburn Hills, Michigan, United States
Essential Functions/Core Responsibilities • Assist external users of the client's technical products or services; identify, investigate, research and provide resolution to user questions and problems   • Troubleshoot basic and routine customer issues that are technical in nature; including hardware, software, networking, or other designated client products   • Follow appropriate escalation path to resolve technical issues; including making follow up outbound calls to customers or other parties as needed   • Solve problems that are generally unstructured and require extensive use of conceptual thinking skills   • Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)   • Greet customers in a courteous, friendly, and professional manner using agreed upon procedures   • Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer   • Clarify customer requirements; probe for understanding   • Prepare complete and accurate work including appropriately notating accounts as required   • Participate in activities designed to improve customer satisfaction and business performance   Candidate Profile • Associate’s Degree in related technical discipline with six years of related technical experience preferred   • Achieve and maintain recognized and applicable technical certification(s)   • Relevant technical expertise related to program (i.e. hardware, software, networking, data storage, troubleshooting, repair)   • Working knowledge of client technical systems   • Courteous with strong customer service orientation   • Ability to effectively communicate, both written and verbally   • Ability to learn including strong problem solving skills   • Dependable with proficient attention to detail   • Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly   • Ability to work as a team member, as well as independently with minimal supervision   • Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner   • Able to rotate shifts, as needed   • Based on location and/or program, additional experience/skills may be required   *Job requirements may vary by country and will not contravene any local laws   Career Framework Role Has program required basic skillset to perform routine tasks within simple processes but lacking program/product specific knowledge.  Works with close supervision and clearly defined procedures.  Starting to demonstrate familiarity with client terminology, operating standards and procedures.  Starter without sustained metric performance levels .   Disclaimer  The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.

Network Engineer

Lake Mary, Florida, United States
Job DescriptionEssential Functions/Core Responsibilities• Document, Configure, install, maintain, troubleshoot, and support at core LAN/WAN equipment to include, but not limited to, routers, switches, firewalls, data probes, out of band management devices, cabling). • Contribute to establishing and documenting hardware installations of routers, switches, hubs, firewalls, etc. • Serve as a resource to project team members. • Ensure completion of project within established time frames. • May serve as a project manager for a group of Data Technicians with responsibility for overall development of an entire project's plans• Supporting all existing processes within the area of assigned responsibility. • Provide project status reports to upper management. • Responsible for the design of new networking. • Provide on-call technical support on rotational basis.• Assures the health and stability of the data network through effective project management, technical reviews and change control • Provide high-level design solutions that conform to the overall system requirements. Candidate Profile• 4 -6 Years of Experience• Bachelor's Degree Preferred but not required• Excellent communication skills, both written and verbal.  • Ability to effectively present information to internal and external associates.• Advanced  Microsoft Office skills.• Demonstrated ability to organize and prioritize projects in a fast-paced and deadline-oriented business environment.• Demonstrated ability to take initiative and ownership with focus on continuous improvement.• Excellent attention to detail.• Strong customer service disposition• Demonstrated business acumen.• CCNA / CCNP a PlusCareer Framework• Requires in-depth knowledge and experience • Broad application of principles, theories and concepts in applicable discipline • Solves complex problems; takes a new perspective using existing solutions • Works independently; receives minimal guidance • Acts as a resource for colleagues with less experienceDisclaimer The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title. Convergys, a Concentrix company is an EEO/AA/M/F/Vet/Disability Employer #NACNX *msja

Rochester NY USA - Technical Support Agent for Educational Account

Pittsford, New York, United States
Essential Functions/Core Responsibilities • Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)   • Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer   • Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer   • Greet customers in a courteous, friendly, and professional manner using agreed upon procedures   • Maintain basic knowledge of client products and/or services   • Prepare complete and accurate work including appropriately notating accounts as required   • Participate in activities designed to improve customer satisfaction and business performance   • Offer additional products and/or services   • Track, document and retrieve information in call tracking database   • Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff   Candidate Profile • High school diploma with three to six months of relevant experience preferred   • Courteous with strong customer service orientation   • Strong computer navigation skills and PC Knowledge   • Ability to effectively communicate, both written and verbally   • Dependable with strong attention to detail   • Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly   • Tolerance for repetitive work in a fast-paced, high production work environment   • Ability to work as a team member, as well as independently   • Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner   • Ability to rotate shifts, as needed   • Based on location and/or program, additional experience/skills may be required   *Job requirements may vary by country and will not contravene any local lawsCareer Framework Role Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge.  Works with close supervision and clearly defined procedures.  Starting to demonstrate familiarity with client terminology, operating standards and procedures.  Starter without sustained metric performance levels.Supplemental Geographical Information RECRUITER ENTER THE APPLICABLE LANGUAGE:GERMANY - This job description does not apply to employees in Germany.UNITED KINGDOM- EXCLUDE HIGH SCHOOL INFORMATION IN CANDIDATE PROFILE SECTION   PHILIPPINES  • Minimum of two years of college education. No prior call center experience is required• Ability to think clearly and can explain simple issues effectively, both written and verbally   INDIA  • Ability to effectively communicate, both written and verbally• Listen attentively to customer needs and concerns; demonstrate empathy• Clarify customer requirements; probe for and confirm understanding of requirements or problem• Confirm customer understanding of the solution and provide additional customer education as needed• Ability to learn including strong problem solving skills• Demonstrate strong probing and problem solving skills• Should be able to handle complex queries• Should be able to resolve customer queries independently Disclaimer   The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.

Rochester NY USA - Sales Agent for Educational Account

Pittsford, New York, United States
Essential Functions/Core Responsibilities• Achieve specific sales targets and maximizing sale opportunities on each and every call   • Use script and/or probing techniques to determine customer needs and offer the most appropriate product or service to address their needs   • Maintain broad knowledge of products, pricing, promotions, and procedures   • Ensure service delivered to our customers meets contractual sales goals and other Key Performance Indicators (‘KPIs’)   • Greet customers in a courteous, friendly, and professional manner using agreed upon procedures   • Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer   • Clarify customer requirements; probe for understanding, use tools and resources to appropriately provide resolution to the customer   • Prepare complete and accurate work including appropriately notating accounts as required   • Participate in activities designed to improve customer satisfaction and sales performance   • Answer billing questions by talking through components of customer accounts   Candidate Profile • High school diploma with three to six months of sales experience preferred   • Courteous with strong customer service orientation   • Strong communication and negotiation skills required   • Ability to effectively communicate, both written and verbally   • Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly   • Basic computer navigation skills and PC Knowledge   • Tolerance for repetitive work in a fast paced environment   • Ability to work as a team member, as well as independently   • Dependable with proficient attention to detail   • Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner   • Able to rotate shifts, as needed   • Based on location and/or program, additional experience/skills may be required   *Job requirements may vary by country and will not contravene any local laws   Career Framework Role Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge.  Works with close supervision and clearly defined procedures.  Starting to demonstrate familiarity with client terminology, operating standards and procedures.  Starter without sustained metric performance levels.   Supplemental Geographical InformationRECRUITER ENTER THE APPLICABLE LANGUAGE:GERMANY - This job description does not apply to employees in Germany.   UNITED KINGDOM- EXCLUDE HIGH SCHOOL INFORMATION IN CANDIDATE PROFILE SECTION   PHILIPPINES  • Minimum of two years of college education. No prior call center experience is required• Ability to think clearly and can explain simple issues effectively, both written and verbally   INDIA  • High school diploma with zero to six months of sales experience preferred  • Ability to effectively communicate, both written and verbally• Listen attentively to customer needs and concerns; demonstrate empathy• Clarify customer requirements; probe for and confirm understanding of requirements or problem• Confirm customer understanding of the solution and provide additional customer education as needed• Ability to learn including strong problem solving skills• Demonstrate strong probing and problem solving skills• Should be able to handle complex queries• Should be able to resolve customer queries independently   Disclaimer  The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.