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Why Concentrix

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Featured Careers

Sr. Audit IT- Internal Corporate Team

Cincinnati, Ohio, United States
Essential Functions/Core Responsibilities  Conducts audits, consultations, Sarbanes-Oxley assessments, and related projects, which may occur concurrently.Documents and evaluates the design adequacy of internal controls via a variety of methods, including flow-charting, walk throughs, best practices bench marking, as well as detailed test work. Plans, executes, and reports results of risk-based projects, which assess the design and effectiveness of IT infrastructure, financial, operational, and compliance processes for both manual and automated controlswhich may be on first time topics within established or emerging business processes. Testing responsibilities will generally include IT General Controls, including logical access, security reviews, change management, and IT operations, IT application controls, IT report controls, and user access reviews.Documents the results of projects, including identification of internal control weaknesses and/or improvement opportunities via detailed issue logs and executive summaries.Partners with management to determine appropriate remediation steps and ensure corrective action is carried out.Facilitates work of external auditors.Provides direct assistance to external auditors (performs work on the behalf of external auditors and is supervised directly by external auditors).Manages projects from inception to completion.    Candidate Profile  Bachelor's Degree in related field from a four-year college or universityAny certifications (e.g. CPA, CGA, CISA, CIA, etc.) is a plus. Expectation is you will complete a Certification in your first 12 months.Excellent communication skills, both oral and writtenAbility to effectively present information to internal and external associates.Career Framework Role  Requires in-depth knowledge and experience.Broad application of principles, theories and concepts in applicable discipline.Solves complex problems; takes a new perspective using existing solutions.  Works independently; receives minimal guidance.Acts as a resource for colleagues with less experience.      Disclaimer   The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title. Concentrix is an EEO/AA/M/F/Vet/Disability Employer   #NACNX

Customer Service and Sales Representative (Tempe, AZ)

Phoenix, Arizona, United States
Essential Functions/Core Responsibilities  • Achieve specific sales targets and maximizing sale opportunities on each and every call     • Use script and/or probing techniques to determine customer needs and offer the most appropriate product or service to address their needs    • Maintain broad knowledge of products, pricing, promotions, and procedures    • Ensure service delivered to our customers meets contractual sales goals and other Key Performance Indicators (‘KPIs’)     • Greet customers in a courteous, friendly, and professional manner using agreed upon procedures    • Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer    • Clarify customer requirements; probe for understanding, use tools and resources to appropriately provide resolution to the customer    • Prepare complete and accurate work including appropriately notating accounts as required    • Participate in activities designed to improve customer satisfaction and sales performance    • Answer billing questions by talking through components of customer accounts    Candidate Profile  • High school diploma with a minimum of three to six months of sales experience preferred or relevant technical experience    • Courteous with strong customer service orientation    • Strong communication and negotiation skills required    • Ability to effectively communicate, both written and verbally    • Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly     • Basic computer navigation skills and PC Knowledge    • Tolerance for repetitive work in a fast paced environment    • Ability to work as a team member, as well as independently    • Dependable with proficient attention to detail    • Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner    • Able to rotate shifts, as needed    • Based on location and/or program, additional experience/skills may be requiredFor the Technical II position:• Achieve and maintain recognized and applicable technical certification(s)     • Relevant technical expertise related to program (i.e. hardware, software, networking, data storage, troubleshooting, repair and sales)    • Advanced knowledge of client technical systems    *Job requirements may vary by country and will not contravene any local laws*Background check is required and drug screen may be required    Career Framework Role  Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge.  Works with close supervision and clearly defined procedures.  Starting to demonstrate familiarity with client terminology, operating standards and procedures.  Starter without sustained metric performance levels.    Disclaimer   The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title. Concentrix is an EEO/AA/M/F/Vet/Disability Employer*msja

Farmington Hills - Dealer Inquiry Agent

Farmington Hills, Michigan, United States
Career Description/Summary: The Specifying Customer Service Agent provides catalog assistance to Parts Personnel for one of the US largest automotive providers.  Specifying Agents utilize the parts catalog as well as engineering information to determine which part is required for the vehicle in question.  Agents log all contacts in the client provided CRM Tool and select drop downs that accurately depict the need for the call.  Agents escalate cases that cannot be resolved, using the information at their disposal.  Agents also submit catalog corrective actions and quality investigation reports as required.  Inquiries come in the form of inbound phone calls as well as electronic submissions from parts personnel. What we are looking for:In this position, you will: Handle Dealer InquiriesHandle Escalation Cases, Catalog Corrections and Quality ConcernsUtilize client systems to investigate customer part inquiriesProvide verification and/or recommendation on correct part requirementsMay require considerable adaptation in response to the particular customer in order to achieve successWhat we offer:Concentrix provides our associates with:Career Pathing and Advancement OpportunitiesCompetitive salaryHealth insurance (Eligibility requirements must be met)Essential Qualifications:High School Graduate or equivalentAdditional Automotive Parts training or certifications a plus1 - 2 years of Automotive Parts Counter experiencePC / Keyboarding Skills including Word & ExcelPlease send resumes to: Arika.Aerts@Concentrix.com#cnxjobs*msjaThe Company:Concentrix is a high-value global business services company. With more than 90,000 staff in 25 countries, we focus on customer engagement and all that supports it. We do so by partnering with clients to improve the customer experience and business outcomes. For information, recent news, and to follow Concentrix on Twitter, Facebook, LinkedIn, Google+ and YouTube, visit www.concentrix.com.Concentrix - A SYNNEX Corporation Company (NYSE: SNX) is an Equal Employment Opportunity employer M/F/D/V and is committed to the Quality Policy

Site Admin

Savannah, Georgia, United States
Essential Functions/Core Responsibilities• Responds to routine telephone requests which have standard answers; refers calls and visitors to appropriate staff• Prepares business presentation documents and spreadsheets• Types, may take transcribe dictation, and establishes and maintains a variety of office files• Maintains manager's calendar, makes appointments, and arranges for meeting rooms• Maintains recurring internal reports• Requisitions supplies, printing, maintenance, or other services through appropriate channels• Performs other duties as assignedCandidate Profile• Associate's Degree in related field with one to three years of relevant experience preferred• Effective communication skills, both written and verbal• Ability to multi-task and meet timelines on deliverables• Detail-oriented• Proficient in Microsoft OfficeCareer Level DescriptionHas developed knowledge and skills through formal training or considerable work experience.  Entry level often for those with work experience in the skill area.  Works within established procedures with a moderate degree of supervision.  Identifies the problem and all relevant issues in straightforward situations, assesses each using standard procedures, and makes sound decisions.DisclaimerThe above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel working within this job title. Concentrix is an EEO/AA/M/F/Vet/Disability Employer

Customer Service Associate

Arnold, Missouri, United States
Provide outstanding customer service to guests by handling inbound concerns and inquiries via phone, chat or email in a friendly and professional manner. Assist guests with their movie rewards program, theater tickets and address any concerns about their theater experience. Ultimately, our Associates are the one stop shop to guest satisfaction and resolution turning moviegoer woes into exceptional experiences!Does this sound like fun?HERE’S WHAT WE’RE LOOKING FORAt least 18 years of age1 year demonstrated success in a Customer Service/Sales environmentAvailability to work anytime between the hours of 8am-2am 7 days/week is required. A weekly schedule will be Full Time, five 8.5hr shifts with two days off which may rotateExcellent guest service skillsExcellent verbal and written communication skillsAbility to remain calm and professional in confrontational situationsAbility to communicate effectively and adapt style when conversing across multiple channels (i.e phone, chat, email)Ability to handle confidential and sensitive information in a professional mannerAbility to quickly retain knowledge regarding new programs, policies and promotionsAttention to detail when recording and categorizing guest concernsHERE’S WHAT WE HAVE TO OFFERCompetitive Base Salary with a Shift DifferentialPaid Training – you’ll learn all you need to know!Employee Referral Programs includes monthly drawings and $200 PER qualified referral!!Employee Rewards and Recognition ProgramsEmployee Engagement Programs ~There’s always something exciting happening at Concentrix!Fun, Fanatical, Family-Like CultureCasual Dress CodeAmenities on site include: Cafeteria, Breakrooms, Microwaves, Refrigerators, Ice Machines, Vending Machines, Outside Patio with Picnic Tables, Courtesy Phones, Game RoomENVIRONMENT, PHYSICAL AND OTHER REQUIREMENTS Ability to perform light hand activity work at a computer/telephone station in an office environment.Position is primarily sedentaryMay stretch or stand at workstation for short periods at employee’s option, as long as such activity does not detract from the employee’s work, or interfere with other employeesIf this sounds like an opportunity that you would be interested in, don’t miss out! Training Classes are forming now! Apply now and secure your spot!DISCLAIMERThe above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.COMPANY OVERVIEWIn a world full of average, we stand out. We believe experience is everything. Period.  To achieve outstanding results, we’re disrupting the market by being absolutely obsessed with making our clients’ businesses better. We bring together the brightest and most creative minds in business, cutting-edge technology solutions, proven design thinking expertise and exceptional customer experience centers. Our clients notice the difference too… in increased customer loyalty, improved business performance and differentiation in their markets. As a diverse, global organization, we have unconventionally fresh ideas and deliver extraordinary customer experiences for more than 450 of the world’s best brands. Concentrix. A passionate company powered by passionate people.MISSIONWe will be the greatest customer engagement services company in the world, rich in diversity and talent. We will get there by embracing our culture.*msja

Seasonal Customer Service

Columbus, Georgia, United States
Essential Functions/Core Responsibilities Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)Clarify customer requirements; probe for understanding, use decision-support tools and resources to resolve customer issues that are non-standard/unstructured and require some clarification or conceptual thinkingListen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customerGreet customers in a courteous, friendly, and professional manner using agreed upon proceduresMaintain broad knowledge of client products and/or servicesPrepare complete and accurate work including appropriately notating accounts as requiredParticipate in activities designed to improve customer satisfaction and business performanceOffer additional products and/or servicesTrack, document and retrieve information in call tracking database   Candidate Profile High school diploma with six plus months of customer service experience preferredCourteous with strong customer service orientationStrong computer navigation skills and PC KnowledgeAbility to effectively communicate, both written and verballyAbility to learn including strong problem solving skillsDependable with proficient attention to detailSkilled in multi-tasking; including the ability to be flexible and adapt to changes quicklyTolerance for repetitive work in a fast-paced, high production work environmentAbility to work as a team member, as well as independentlyDemonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and mannerAble to rotate shifts, as neededBased on location and/or program, additional experience/skills may be requiredJob requirements may vary by country and will not contravene any local laws   Career Framework Role Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge.  Works with close supervision and clearly defined procedures.  Starting to demonstrate familiarity with client terminology, operating standards and procedures.  Starter without sustained metric performance levels.   Disclaimer   The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.

Seasonal Customer Service/Sales Advisor II $12/hour

Hickory, North Carolina, United States
Ready to work for a FUN company????If you are are looking for a fun, growing, and team focused environment - WE WANT TO HEAR FROM YOU! We have opportunities for everyone!The Perks include:FREE satellite TV services after 30 days employment (as long as employed by Concentrix)Paid Product Training ProgramCasual dress attire – no suit, no tie, no worries!Monthly BonusesCore Responsibilities of a Sales Associate:Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customerListen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customerGreet customers in a courteous, friendly, and professional manner using agreed upon proceduresMaintain basic knowledge of client products and/or servicesPrepare complete and accurate work including appropriately notating accounts as requiredParticipate in activities designed to improve customer satisfaction and business performanceOffer additional products and/or servicesTrack, document and retrieve information in call tracking databaseMay respond to customer inquiries by referring them to published materials, secondary sources or more senior staffCandidate Profile:High school diploma or GED6 months of customer service or sales experience preferredDemonstrated sales technique and product knowledge preferredCourteous with strong customer service orientationStrong communication and negotiation skills requiredSkilled in multi-tasking; including the ability to be flexible and adapt to changes quicklyStrong computer navigation skills and PC KnowledgeAbility to learn and think conceptuallyDependable with proficient attention to detailDemonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and mannerAble to rotate shifts, as neededBased on location and/or program, additional experience/skills may be required*msja

Sr. Professional I, Software Engineering

US-WAH-FLORI-00 USA FL Work-at-Home, Florida, United States
Essential Functions/Core Responsibilities• Responsible for the technical analysis, design, development, testing, and support of multiple applications• Adheres to and may assist in establishing development best practices and team standards• Communicates with Quality Assurance and Project Managers in resolving defects found in testing processes• Works with internal or external subject matter experts to understand business requirements and problems and pinpoint technical issues• Assists the project team in conducting troubleshooting and performing root cause analysis• Responsible for contributing new ideas and solutions for continuous improvement• Records and documents design decisions and technical limitations to facilitate future maintenance efforts• Uses source code control and bug tracking software to maintain code and communicate issues/resolutions• As a senior member of the team will mentor other staff and work on complex development projectsCandidate Profile• Bachelor's Degree in related field from a four-year college or university with four to six years of relevant experience preferred• Experience in Java, JavaScript, Source code control (Subversion, GIT, etc.)• Excellent communication skills, both written and verbal. Ability to effectively present information to internal and external associates• Demonstrated ability to organize and prioritize projects in a fast-paced and deadline-oriented business environment• Demonstrated ability to take initiative and ownership with focus on continuous improvement• Solid understanding of the organization's business operations and industry. Demonstrated business acumen• Demonstrated ability to comprehend, analyze, and interpret• Strong customer service disposition and sense of professionalism• IVR experience or Genesys’ Engage product is a plus• Excellent attention to detailCareer Framework RoleRequires in-depth knowledge and experience. Broad application of principles, theories and concepts in applicable discipline. Solves complex problems; takes a new perspective using existing solutions. Works independently; receives minimal guidance. Acts as a resource for colleagues with less experience. Represents the level at which career may stabilize for many years or even until retirementDisclaimerThe above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title. #NACNX