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What is the Home Team Advantage?

In team sports, “home team advantage” describes the psychological advantage the home team is said to have over the visiting team because of playing in familiar facilities and in front of supportive fans. 

Concentrix has the home team advantage in business! We’ve done our research and analysis of common market dynamics, and have extensive experience in global WAH deployments. The work at home (WAH) industry is booming and rapidly changing the business world as we know it. Concentrix wants to lead the WAH pack around the world. Our growing transition to WAH models has convinced us that the work at home platform provides the greatest variety of talent, flexibility and cost efficiency globally.

Concentrix’ work at home staff have been increasing service quality and lowering costs for clients since 2004. Team members with decades of remote worker expertise bring value to client programs and lead them. We hire WAH staff from across the continental U.S., Canada and Europe especially those with at-home experience and aptitude. Our WAH solution combines the best-in-class thinking and leadership that is the Concentrix hallmark with an operational and technology approach that comes from our experienced pool of leaders and expertise.


Is Work at Home Right for You?

Wondering if you can cut it? We hire people who are motivated and disciplined, and we favor ability over experience. Although the team shares common goals and the company’s vision, we all come from different walks of life, reflecting the global audience we serve. At Concentrix, we strive to maintain an open culture, focusing on our operating philosophy of the 3 Vs: visibility, velocity and value. 

You are a direct link between our clients and their customers. Skills that would make you successful are:

ORGANZED

INDEPENDENT

DISCIPLINED

EFFECTIVE COMMUNICATOR

PERSONABLE

FOCUSED

 

 

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Here are a few tips as you engage with Concentrix:

  • We will never ask you for money as part of the recruiting and onboarding process. We will not ask you for cash nor credit card information.
  • We will never ask you for confidential information (such as social security number or birthdate) up front. Only after the employment offer and your acceptance would we then ask you to provide documentation to confirm that you are who you say you are.
  • We have a process in place. Our Recruiting staff will guide you through each step. Ensure you respond to verified @concentrix.com email addresses, and even so, we will not at any time ask for your social security number or credit card information by email. Any questions or doubts, contact us using the contact information listed on our website.
  • We offer the live chat room (visible on this page during business hours) so you can speak with a Concentrix employee. Ask us about our experiences with Concentrix.
  • We do not make employment offers from any type of social media platform. Instead, would engage with you directly and follow up our discussions with documentation.
     

For more information write to us at workathome@concentrix.com
 

Featured Careers

Work at Home US: Customer Service Representative

Virtual, United States
It's fun to work in a company where people truly BELIEVE in what they are doing!We're committed to bringing passion and customer focus to the business.TITLE: Work at Home US: Customer Service RepresentativeCAREER TYPE: Full-Time, Part-Time (Seasonal)LOCATION: Virtual United States, exclusions may apply see belowAt Concentrix, we are fanatical about our clients and staff.  We are tenacious in our pursuit of excellence and of high quality service.  We’re not afraid of being bold and disruptive in the marketplace and we like shaking things up.  We take our values seriously and they are threaded into everything that we do - we are ONE CONCENTRIX.  Join us and BE the Difference for the world’s best brands! SCHEDULE: Discussed during the ProcessFull-Time: 30-40 hours/weekPart-Time: 20 – 29 hours/week Care about people?  Join our upbeat, friendly Customer Service Representative team to assist this leading edge, nationally-recognized, technology provider. If this describes you …•    Customer-service oriented•    Have a passion for technology•    Enjoy helping people•    Focused & Motivated•    Interested in career advancement … then, APPLY TODAY! Being a Concentrix Customer Service Representative team member can be an exciting, fast-paced career where you can go as far as your ambitions will take you.  Concentrix is looking for people who LOVE making customers happy.  We are a company filled with high energy people with a willingness to put the customer’s needs first.  In this position, you'll be fielding questions from customers of a large leading edge, nationally recognized technology company.  You will be empowered to solve simple to complex issues for these customers.  As a Customer Service team member, you get to hear the satisfaction from your customer after you help them.     Become a Member of the Concentrix Team! What we offer: And here’s the important stuff…  Concentrix provides our team members with: •    Career Pathing and Advancement Opportunities •    Starting salary $10.00/hour. •    Monthly performance incentives•    Health insurance (Eligibility requirements must be met)What we're looking for:Motivation, Passion, Integrity.  Those are just a few of the attributes valued at Concentrix.  Other Requirements include: •    High School Diploma or equivalent•    1 year+ customer service experience•    Competency using Microsoft Windows•    Exceptional communication & verbal skills•    Strong soft skills•    Excellent computer skills•    Must have the ability to work independently and in a team setting•    Able to easily build rapport with customers•    Ability and desire to excel in a fast-paced work environment•    Ability to work evenings and weekends  What you need to have: •    A quiet, distraction-free, location in your home to work, with a door that closes.•    A webcam friendly environment•    Open availability; Flexible to work any shift provided•    A strong candidate will be computer/Internet savvy, comfortable operating in several applicationssimultaneously. •    We need you to be a “people person” who enjoys talking and assisting others.  Think about how much you enjoy receiving excellent customer service yourself?  Well, we need you to take pride in providing that same great service to others.General Equipment RequirementsThese items are not required as part of the application process, so please do not purchase them before we extend a job offer to you.•    Computer (Desktop or Laptop with Monitor)•   Monitor 19" or larger•    High Speed Internet•    Phone Service•    Call-Taking HeadsetNot Hiring in the Following States:Alaska, California, District of Columbia, Hawaii, Massachusetts, Maryland, Missouri, Montana, Nebraska, New Jersey, Oregon, Vermont, Washington, Wisconsin The Company:Concentrix is a high-value global business services company. With more than 100,000 staff in 25 countries, we focus on customer engagement and all that supports it. We do so by partnering with clients to improve the Customer experience and Business outcomes. For information, recent news, and to follow Concentrix on Twitter, Facebook, LinkedIn, Google+ and YouTube, visit www.concentrix.com.Concentrix - A SYNNEX Corporation Company (NYSE: SNX) is an Equal Employment Opportunity employer M/F/D/V and is committed to the Quality Policy For application inquiries send to workathome@concentrix.com#cnxjobsConcentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.

Work At Home US: Customer Support Representative (FULL Time and PART Time)

Virtual, United States
It's fun to work in a company where people truly BELIEVE in what they are doing!We're committed to bringing passion and customer focus to the business.Work At Home US:  Customer Support Representative(Full-time and Part-Time)Here at Concentrix, we are fanatical about our staff as well as our clients. We would describe ourselves as tenacious in our pursuit of excellence, not afraid to be bold and even disruptive in the marketplace. We like shaking things up!Our values, we take seriously - they are threaded and woven into everything we do. We have a large global footprint but we are one Concentrix Team.Join us and Be the Difference for the world’s best brands.Career Description/Summary: We are diligently searching for dynamic Customer Support Representatives to establish an instant rapport with customers and provide a premium experience to every customer on every call.As a Representative, you would handle inbound phone calls from customers troubleshooting and resolving advanced technical issues, assisting with account information, educating customers on purchasing information, specific content or account authorization. You would also process refund requests, provide promotion song and video code troubleshooting while supporting one of the largest technology companies in the world.Does this describe you?You have a knack, a real flair for customer service exhibited in your courteous telephone etiquette and phone presence. You value your authentic affinity for customers and your talent for listening.You possess a sense of ownership for the total experience of customers including persistence to find a resolution to their complex issues.You are not timid when it comes to learning new troubleshooting methods and an eagerness to pursue and master new challenges.Your verbal skills allow you to communicate, adapt and simplify complex technical resolutions to each customer.If you answered positively, Concentrix could be your next career move.What we are looking for:One (1) year call center experience or work at home experienceHigh School Graduate or GEDKeyboarding skills at a minimum of 30 wpm.Availability to work a schedule which may include varying shifts, weekends and/or holidays.Self-management skills to work independently in a home office location.Ability to thrive in a dynamic and evolving remote Team environment.Natural ability to collect information from various tools, analyze the technical information, while engaging and interacting with customers.Make productive contributions and flourish within a Team where expertise is shared and feedback is supported.What you bring:Equipment specifics will be dependent upon program assignment.Internet Service - minimum of 10.0 mbps download and 10.0 mbps upload (no wireless or satellite connections)Basic landline telephone phone device (required during training and for production calls)A traditional, analog phone line (POTS line)No call features. Removal of all features is required and this may require contacting your provider.Corded telephone headset that plugs directly into your telephone baseAmplifierMute buttonNoise canceling microphoneMonitor minimum size: 21.5”A separate, distraction free work space within your home designed to improve your productivityWhat we offer:3 Weeks Paid TrainingCareer pathing and advancement opportunitiesMonthly performance incentivesHealth insurance (eligibility requirements apply)**New competitive starting wage**Are you ready to join this amazing Team?The Company:Concentrix is a high-value global business services company. With more than 100,000 staff in 40 countries, we focus on customer engagement and all that supports it. We do so in partnership with clients to improve the customer experience and business outcomes. For information, recent news and to follow Concentrix on Twitter, Facebook, LinkedIn, Google+ and YouTube, visit www.concentrix.com.Concentrix - A Synnex Corporation Company (NYSE: SNX) is an equal employment opportunity employer M/F/D/V and committed to the Quality Policy.Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.

Sr. Program Manager

Virtual, United States
It's fun to work in a company where people truly BELIEVE in what they are doing!We're committed to bringing passion and customer focus to the business.ResponsibilitiesDeliver cross-functional programs and projects on time and on budgetRollout, deployment, and management of tools to support various initiatives (agile, source control, repository management)Implementation of development best practices and rollout of the new SDLCCoordinate activities among functional teams (Development/DevOps, QA, Engineering  Services, Product Management, Delivery Management)Facilitate communication with internal and external stakeholdersManage and mitigate issues/risks/dependenciesCommunicate program status including identification of risks and mitigation recommendations, to multiple levels in the organizationCoordinate project intake, capacity planning, project estimation, requirements review activitiesContribute to the continued deployment and refinement of project and program management standards and processes throughout the organizationGuide and coach Agile Teams and relevant parts of the organization on how to effectively use Agile practices to meet or exceed customers’ goals and expectations.Aggressively seek to eliminate waste and low value costly behaviors.Remove impediments or guide the team to remove impediments by finding the right personnel to quickly remove or prevent blocking issues.Ensure quality in execution of all aspects of product development programsWhat you will need to succeedMinimum 15+ years of professional experienceMinimum 10 years’ experience in a Product Development and DevOps environmentsMinimum 5 years’ experience leading cross-functional process improvement initiatives in multi-geo product development environmentExpert knowledge in Software Development Life Cycle practices, including Scrum, Kanban, SAFEExpertise with deployment of project tracking, source control, repository management systems (e.g. JIRA, Confluence, Bitbucket, Artifactory, etc)Advanced knowledge of CI/CD systems, test frameworks, and DevOps processesExperience with enterprise software and cloud technologies (AWS, Azure)Strong problem solving, data interpretation, analytical and troubleshooting skills as well as conflict resolution skillsServe as a bridge between business need and technical implementationWritten and verbal communication skills. Ability to work effectively with tight deadlines in a fast-paced environmentProven ability to manage multiple, competing priorities simultaneouslyAn ability to effectively develop key processes and procedures that facilitate efficientDemonstrated ability to understand and discuss technical conceptsExcellent organizational skills and ability to effectively multi-task and manage multiple projects in parallelExceptional verbal and written communication skills are essential: clear, organized, concise with an ability to adapt to appropriate audience in a business setting.Strong analytical and quantitative skills; ability to use hard data to back up assumptions and evaluate outcomesSound business judgment, proven ability to influence others, and analytical thinking skills are critical to success within this positionAbility to work autonomously in a highly demanding and often ambiguous environment, with attention to detail and organizational skillsCapacity to develop original ideas, approaches, and solutions to typical, unusual, or difficult situations or problemsProven ability to manage multiple, competing priorities simultaneously and ability to work in a fast-paced environment where continuous innovation is desiredCertified Scrum Master (SCM), Certified Product Owner (CSPO)4 Year Bachelor’s Degree in any fieldConcentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.

Solutions Architect

Virtual, United States
It's fun to work in a company where people truly BELIEVE in what they are doing!We're committed to bringing passion and customer focus to the business.Role/responsibilitiesEvaluate emerging technology, and communicates potential application to the organization in the form of research, patterns or roadmaps. Lead R&D activities to formally evaluate, pilot and recommend technologies to the organization, including roadmaps to technology adoption.Identify and analyze enterprise business drivers to derive enterprise business, information, technical and solution architecture requirements; analyzing industry, technology and market trends to determine their potential impacts on the enterpriseDevelop and execute the technology strategy, architecture, and critical investment plan.Perform architectural analysis and design for systems spanning our products.Partner with various business stakeholders and technology leaders to translate program requirements into technical solutions and system designs.Understand the organizational direction, goals and industry competitive environment to determine how architecture can add value to the organization and to business. Make expert recommendations and decisions clearly linked to the organization's strategy and financial goals.Maintain an organization-wide view of current and future business and application architecture to provide solutions that integrate into the overall architectural vision and strategyProvide leadership and expertise in the development of standards, architectural governance, design patterns, and practices.Ensure that the technology architecture and technical strategies remain current with the business goals, and direct the development of architecture activities and projects, while aligning with current and long-term business and technology goals.Promote best practices to support scalability, skills transfer and organizational change management across the enterprise and architecture community.Mentor technical leads/software engineers to enable the individuals and the organization to develop a scalable and stable solution landscape.Communicate cross-functionally across all departments and levels within the organization, ensuring architectural priorities are known and executed upon.Should have had strong architecture, design & development background in large scale enterprise product/applications, systems integration, package implementation and interactive design.Work with other system architect(s), technical leads, and business analysts to provide enterprise solution that is scalable, adaptable and in synchronization with ever-changing business needsHave general or strong knowledge in enterprise solution architecture, data, network, security, server technologies, web /application server technologies, architecture and integration design, disaster recovery, high availability, infrastructure consolidation and optimizationSkills and knowledgeMinimum Bachelor’s degree in Computer Science, Masters in Computer Science preferred. While an advanced degree is preferred, the value is placed on the extent of the relevant experience and accomplishments.15+ years overall system architecture, design, development, deployment experience with proven credentials of developing, designing & architecting solutions for enterprise scale organizations.Interpersonal and leadership skills - servant leadership, collaboration, facilitation, and negotiation skills. The suitable candidate will to be coming up from the ranks of Software Engineer to the Application Enterprise Architect level with 15+ year’s Hands-on experience in Design, Development, Architecture, using latest technology stack. Such as Web, Windows, Mobile, Cloud and emerging technologies.Comprehensive knowledge of software, application, and systems engineeringDemonstrated ability to leverage common design patterns, deployments patterns, architecture patterns, SOA patterns including REST, EAI, REST data services, and enterprise APIs.Experience in Open stack based cloud orchestration, middleware architecture, design patterns, application deployment methods, CI-CD automation, testing, compliance, and auditing is a plusExperience with most of the following: .Net Standard, Java stack (J2EE, Spring), SOA architecture, REST API development, relational and no-SQL databases, Jenkins, Test automation, Cloud (AWS, Azure, Google) computing configuration, development, automation, tools and utilities, web-development languages (Javascript/Angular/ReactJS) and DevOps tooling like Jira, Confluence, Stash Bitbucket, Git, Jenkins, Artifactory, etc.Experience with technology design patterns and approaches including Reactive Manifesto, Responsive Web, micro-services concepts, Continuous Integration, Cloud, and Mobile development is a plusExperience with Kubernetes and Docker containerization is a plusStrong verbal and written communication skills. Ability to work in collaborative, cross functional, and multi-cultural teams and experience in taking proof of concepts to technical design to enterprise grade roll out.Must be able to quickly grasp the application’s overarching design and ensure development is executed in accordance with present design.Effectively interface with all levels of an organization – both business and technical.Excellent Verbal and Written CommunicationsTechnologies/Methodologies Experience required:Enterprise Java, MS .Net Standard/Framework, Cloud computing and virtualization technologies, Databases, Web Technologies (HTML 5, CSS 3, JQuery, Bootstrap etc.), Messaging technologies (JMS, MSMQ, etc.), Networking concepts (firewalls, subnets, load balancing etc.), ETL tools, CRM Tools, Case Management Tools, Quality Management tools, Single Sign-On concepts (SAML and public/private key and shared private key methods along with federation SSO concepts)Minimum - Typically has extensive experience in multiple IT areas and relevant architecture experience. Requires advanced to expert level knowledge and understanding of architecture, applications, infrastructure, systems design and integration.Minimum demonstrates high standards of professional behavior in dealings with clients, colleagues and staff.Minimum has a comprehensive knowledge of at least two specific technology areas and a broad understanding across a wide field along with a record of applying such knowledge successfully in a variety of situations.Minimum demonstrates the ability to take significant responsibility and shows skill in the management of change and can handle contacts of all types and at all levels.Minimum is able to make sound and far reaching decisions alone on major issues and to take full responsibility for them on a technical or managerial basis.Minimum is familiar with the principles and practices involved in development and maintenance and in service delivery.Minimum has good technical understanding and the aptitude to remain up to date with technology and industry developments.Is effective and persuasive in both written and oral communication.Minimum demonstrates a rational and organized approach to the tasks undertaken and an awareness of the need to achieve quality.Minimum has thorough knowledge of the system components and interfaces being integrated. Has thorough knowledge of testing procedures. Has thorough knowledge of configuration issues.Agile software development processes, including but not limited to, test-driven development, sprint estimation, and demonstrative deliverable presentationConcentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.

1/27/18 French T1 NH

Virtual, Canada
It's fun to work in a company where people truly BELIEVE in what they are doing!We're committed to bringing passion and customer focus to the business.Travail à domicile – Postes BILINGUEReprésentant(e) au support technique : vous devez absolument être à l’aise en anglais et français et disponible entre 8h00 et 23h30 heure de l’est 7 jours sur 7Emplacement : Partout au Canada, Temps pleinVous cherchez une carrière enrichissante avec l'opportunité de croissance et de développement ? Eh bien, vous avez trouvé la bonne compagnie. Notre entreprise est fanatique de ses clients et de ses employés, nous perturbons le marché et embauchons des gens de milieux variés pour nous assurer d'être constamment tenaces dans notre poursuite de l'excellence. Nous apprécions la connaissance, l'ouverture et la transparence et nous nous engageons à communiquer à tous les niveaux et à vous soutenir dans votre réussite !Nous sommes axés sur le service à la clientèle à 100% ? Nous voulons donner la meilleure solution à nos clients en faisant des recherches sur leurs préoccupations, en leur donnant des options et en résolvant leurs problèmes tout en leur offrant le meilleur service.Si vous êtes un « expert » pour vos amis et votre famille, vous aimez résoudre des problèmes techniques, vous êtes un client et vous recherchez des opportunités de croissance dans des rôles tels que la qualité, la formation, le chef d'équipe et bien plus encore. Postulez aujourd'hui et travailler dans le sein de notre équipe formidable.Avantages :• Salaire de départ à 14,50/h $• Avancement professionnel• bonus mensuel• Vacances payées• Prime de recommandation des employésConcentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.

2/4/19 WAH Avalon L1 iTS English USA Class 2 PART TIME

Virtual, United States
It's fun to work in a company where people truly BELIEVE in what they are doing!We're committed to bringing passion and customer focus to the business.Here at Concentrix, we are fanatical about our staff as well as our clients. We would describe ourselves as tenacious in our pursuit of excellence, not afraid to be bold and even disruptive in the marketplace. We like shaking things up!Our values, we take seriously - they are threaded and woven into everything we do. We have a large global footprint but we are one Concentrix Team.Join us and Be the Difference for the world’s best brands.Career Description/Summary: We are diligently searching for dynamic Customer Support Representatives to establish an instant rapport with customers and provide a premium experience to every customer on every call.As a Representative, you would handle inbound phone calls from customers troubleshooting and resolving advanced technical issues, assisting with account information, educating customers on purchasing information, specific content or account authorization. You would also process refund requests, provide promotion song and video code troubleshooting while supporting one of the largest technology companies in the world.Does this describe you?You have a knack, a real flair for customer service exhibited in your courteous telephone etiquette and phone presence. You value your authentic affinity for customers and your talent for listening.You possess a sense of ownership for the total experience of customers including persistence to find a resolution to their complex issues.You are not timid when it comes to learning new troubleshooting methods and an eagerness to pursue and master new challenges.Your verbal skills allow you to communicate, adapt and simplify complex technical resolutions to each customer.If you answered positively, Concentrix could be your next career move.Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.

2/25/19 WAH Avalon L1 iTS English USA Class 1 Full Time

Virtual, United States
It's fun to work in a company where people truly BELIEVE in what they are doing!We're committed to bringing passion and customer focus to the business.Here at Concentrix, we are fanatical about our staff as well as our clients. We would describe ourselves as tenacious in our pursuit of excellence, not afraid to be bold and even disruptive in the marketplace. We like shaking things up!Our values, we take seriously - they are threaded and woven into everything we do. We have a large global footprint but we are one Concentrix Team.Join us and Be the Difference for the world’s best brands.Career Description/Summary: We are diligently searching for dynamic Customer Support Representatives to establish an instant rapport with customers and provide a premium experience to every customer on every call.As a Representative, you would handle inbound phone calls from customers troubleshooting and resolving advanced technical issues, assisting with account information, educating customers on purchasing information, specific content or account authorization. You would also process refund requests, provide promotion song and video code troubleshooting while supporting one of the largest technology companies in the world.Does this describe you?You have a knack, a real flair for customer service exhibited in your courteous telephone etiquette and phone presence. You value your authentic affinity for customers and your talent for listening.You possess a sense of ownership for the total experience of customers including persistence to find a resolution to their complex issues.You are not timid when it comes to learning new troubleshooting methods and an eagerness to pursue and master new challenges.Your verbal skills allow you to communicate, adapt and simplify complex technical resolutions to each customer.If you answered positively, Concentrix could be your next career move.Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.