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What is the Home Team Advantage?

In team sports, “home team advantage” describes the psychological advantage the home team is said to have over the visiting team because of playing in familiar facilities and in front of supportive fans. 

Concentrix has the home team advantage in business! We’ve done our research and analysis of common market dynamics, and have extensive experience in global WAH deployments. The work at home (WAH) industry is booming and rapidly changing the business world as we know it. Concentrix wants to lead the WAH pack around the world. Our growing transition to WAH models has convinced us that the work at home platform provides the greatest variety of talent, flexibility and cost efficiency globally.

Concentrix’ work at home staff have been increasing service quality and lowering costs for clients since 2004. Team members with decades of remote worker expertise bring value to client programs and lead them. We hire WAH staff from across the continental U.S., Canada and Europe especially those with at-home experience and aptitude. Our WAH solution combines the best-in-class thinking and leadership that is the Concentrix hallmark with an operational and technology approach that comes from our experienced pool of leaders and expertise.


Is Work at Home Right for You?

Wondering if you can cut it? We hire people who are motivated and disciplined, and we favor ability over experience. Although the team shares common goals and the company’s vision, we all come from different walks of life, reflecting the global audience we serve. At Concentrix, we strive to maintain an open culture, focusing on our operating philosophy of the 3 Vs: visibility, velocity and value. 

You are a direct link between our clients and their customers. Skills that would make you successful are:

ORGANZED

INDEPENDENT

DISCIPLINED

EFFECTIVE COMMUNICATOR

PERSONABLE

FOCUSED

 

 

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Here are a few tips as you engage with Concentrix:

  • We will never ask you for money as part of the recruiting and onboarding process. We will not ask you for cash nor credit card information.
  • We will never ask you for confidential information (such as social security number or birthdate) up front. Only after the employment offer and your acceptance would we then ask you to provide documentation to confirm that you are who you say you are.
  • We have a process in place. Our Recruiting staff will guide you through each step. Ensure you respond to verified @concentrix.com or @convergys.com email addresses, and even so, we will never ask for your social security number or credit card information by email. Any questions or doubts, contact us using the contact information listed on our website.
  • We offer the live chat room (visible on this page during business hours) so you can speak with a Concentrix employee. Ask us about our experiences with Concentrix.
  • We do not make employment offers from any type of social media platform. Instead, would engage with you directly and follow up our discussions with documentation.
     

For more information write to us at workathome@concentrix.com
 

Featured Careers

Work at Home US: Customer Service Representative

Virtual, United States
It's fun to work in a company where people truly BELIEVE in what they are doing!We're committed to bringing passion and customer focus to the business.TITLE: Work at Home US: Customer Service RepresentativeCAREER TYPE: Full-Time, Part-Time (Seasonal)LOCATION: Virtual United States, exclusions may apply see belowAt Concentrix, we are fanatical about our clients and staff.  We are tenacious in our pursuit of excellence and of high quality service.  We’re not afraid of being bold and disruptive in the marketplace and we like shaking things up.  We take our values seriously and they are threaded into everything that we do - we are ONE CONCENTRIX.  Join us and BE the Difference for the world’s best brands! SCHEDULE: Discussed during the ProcessFull-Time: 30-40 hours/weekPart-Time: 20 – 29 hours/week Care about people?  Join our upbeat, friendly Customer Service Representative team to assist this leading edge, nationally-recognized, technology provider. If this describes you …•    Customer-service oriented•    Have a passion for technology•    Enjoy helping people•    Focused & Motivated•    Interested in career advancement … then, APPLY TODAY! Being a Concentrix Customer Service Representative team member can be an exciting, fast-paced career where you can go as far as your ambitions will take you.  Concentrix is looking for people who LOVE making customers happy.  We are a company filled with high energy people with a willingness to put the customer’s needs first.  In this position, you'll be fielding questions from customers of a large leading edge, nationally recognized technology company.  You will be empowered to solve simple to complex issues for these customers.  As a Customer Service team member, you get to hear the satisfaction from your customer after you help them.     Become a Member of the Concentrix Team! What we offer: And here’s the important stuff…  Concentrix provides our team members with: •    Career Pathing and Advancement Opportunities •    Starting salary $10.00/hour. •    Monthly performance incentives•    Health insurance (Eligibility requirements must be met)What we're looking for:Motivation, Passion, Integrity.  Those are just a few of the attributes valued at Concentrix.  Other Requirements include: •    High School Diploma or equivalent•    1 year+ customer service experience•    Competency using Microsoft Windows•    Exceptional communication & verbal skills•    Strong soft skills•    Excellent computer skills•    Must have the ability to work independently and in a team setting•    Able to easily build rapport with customers•    Ability and desire to excel in a fast-paced work environment•    Ability to work evenings and weekends  What you need to have: •    A quiet, distraction-free, location in your home to work, with a door that closes.•    A webcam friendly environment•    Open availability; Flexible to work any shift provided•    A strong candidate will be computer/Internet savvy, comfortable operating in several applicationssimultaneously. •    We need you to be a “people person” who enjoys talking and assisting others.  Think about how much you enjoy receiving excellent customer service yourself?  Well, we need you to take pride in providing that same great service to others.General Equipment RequirementsThese items are not required as part of the application process, so please do not purchase them before we extend a job offer to you.•    Computer (Desktop or Laptop with Monitor)•   Monitor 19" or larger•    High Speed Internet•    Phone Service•    Call-Taking HeadsetNot Hiring in the Following States:Alaska, California, District of Columbia, Hawaii, Massachusetts, Maryland, Missouri, Montana, Nebraska, New Jersey, Oregon, Vermont, Washington, Wisconsin The Company:Concentrix is a high-value global business services company. With more than 100,000 staff in 25 countries, we focus on customer engagement and all that supports it. We do so by partnering with clients to improve the Customer experience and Business outcomes. For information, recent news, and to follow Concentrix on Twitter, Facebook, LinkedIn, Google+ and YouTube, visit www.concentrix.com.Concentrix - A SYNNEX Corporation Company (NYSE: SNX) is an Equal Employment Opportunity employer M/F/D/V and is committed to the Quality Policy For application inquiries send to workathome@concentrix.com#cnxjobsConcentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.

Work At Home US: Customer Support Representative (FULL Time and PART Time)

Virtual, United States
It's fun to work in a company where people truly BELIEVE in what they are doing!We're committed to bringing passion and customer focus to the business.Work At Home US:  Customer Support Representative(Full-time and Part-Time)Here at Concentrix, we are fanatical about our staff as well as our clients. We would describe ourselves as tenacious in our pursuit of excellence, not afraid to be bold and even disruptive in the marketplace. We like shaking things up!Our values, we take seriously - they are threaded and woven into everything we do. We have a large global footprint but we are one Concentrix Team.Join us and Be the Difference for the world’s best brands.Career Description/Summary: We are diligently searching for dynamic Customer Support Representatives to establish an instant rapport with customers and provide a premium experience to every customer on every call.As a Representative, you would handle inbound phone calls from customers troubleshooting and resolving advanced technical issues, assisting with account information, educating customers on purchasing information, specific content or account authorization. You would also process refund requests, provide promotion song and video code troubleshooting while supporting one of the largest technology companies in the world.Does this describe you?You have a knack, a real flair for customer service exhibited in your courteous telephone etiquette and phone presence. You value your authentic affinity for customers and your talent for listening.You possess a sense of ownership for the total experience of customers including persistence to find a resolution to their complex issues.You are not timid when it comes to learning new troubleshooting methods and an eagerness to pursue and master new challenges.Your verbal skills allow you to communicate, adapt and simplify complex technical resolutions to each customer.If you answered positively, Concentrix could be your next career move.What we are looking for:One (1) year call center experience or work at home experienceHigh School Graduate or GEDKeyboarding skills at a minimum of 30 wpm.Availability to work a schedule which may include varying shifts, weekends and/or holidays.Self-management skills to work independently in a home office location.Ability to thrive in a dynamic and evolving remote Team environment.Natural ability to collect information from various tools, analyze the technical information, while engaging and interacting with customers.Make productive contributions and flourish within a Team where expertise is shared and feedback is supported.What you bring:Equipment specifics will be dependent upon program assignment.Internet Service - minimum of 10.0 mbps download and 10.0 mbps upload (no wireless or satellite connections)Basic landline telephone phone device (required during training and for production calls)A traditional, analog phone line (POTS line)No call features. Removal of all features is required and this may require contacting your provider.Corded telephone headset that plugs directly into your telephone baseAmplifierMute buttonNoise canceling microphoneMonitor minimum size: 21.5”A separate, distraction free work space within your home designed to improve your productivityWhat we offer:3 Weeks Paid TrainingCareer pathing and advancement opportunitiesMonthly performance incentivesHealth insurance (eligibility requirements apply)**New competitive starting wage**Are you ready to join this amazing Team?The Company:Concentrix is a high-value global business services company. With more than 100,000 staff in 40 countries, we focus on customer engagement and all that supports it. We do so in partnership with clients to improve the customer experience and business outcomes. For information, recent news and to follow Concentrix on Twitter, Facebook, LinkedIn, Google+ and YouTube, visit www.concentrix.com.Concentrix - A Synnex Corporation Company (NYSE: SNX) is an equal employment opportunity employer M/F/D/V and committed to the Quality Policy.Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.

1/27/18 French T1 NH

Virtual, Canada
It's fun to work in a company where people truly BELIEVE in what they are doing!We're committed to bringing passion and customer focus to the business.Travail à domicile – Postes BILINGUEReprésentant(e) au support technique : vous devez absolument être à l’aise en anglais et français et disponible entre 8h00 et 23h30 heure de l’est 7 jours sur 7Emplacement : Partout au Canada, Temps pleinVous cherchez une carrière enrichissante avec l'opportunité de croissance et de développement ? Eh bien, vous avez trouvé la bonne compagnie. Notre entreprise est fanatique de ses clients et de ses employés, nous perturbons le marché et embauchons des gens de milieux variés pour nous assurer d'être constamment tenaces dans notre poursuite de l'excellence. Nous apprécions la connaissance, l'ouverture et la transparence et nous nous engageons à communiquer à tous les niveaux et à vous soutenir dans votre réussite !Nous sommes axés sur le service à la clientèle à 100% ? Nous voulons donner la meilleure solution à nos clients en faisant des recherches sur leurs préoccupations, en leur donnant des options et en résolvant leurs problèmes tout en leur offrant le meilleur service.Si vous êtes un « expert » pour vos amis et votre famille, vous aimez résoudre des problèmes techniques, vous êtes un client et vous recherchez des opportunités de croissance dans des rôles tels que la qualité, la formation, le chef d'équipe et bien plus encore. Postulez aujourd'hui et travailler dans le sein de notre équipe formidable.Avantages :• Salaire de départ à 14,50/h $• Avancement professionnel• bonus mensuel• Vacances payées• Prime de recommandation des employésConcentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.

Social Media, Sr. Manager

Virtual, United States
It's fun to work in a company where people truly BELIEVE in what they are doing!We're committed to bringing passion and customer focus to the business.SENIOR SOCIAL MEDIA MANAGERWe require a creative and passionate leader to drive Concentrix social media strategy and be the internal expert on the ever-changing social landscape. You will be responsible for leading our corporate social channels including governance, style, policies and content creation. You will partner broadly across the company with corporate and regional teams to create high-impact social strategies that drive results.As the Senior Manager of Social Media, you will own and develop the social strategy for Concentrix.  You love creating and owning social media strategy, design and execution and have a deep understanding of each of the various social channels and the best way to use them to achieve your objectives.  You also have excellent communication skills combined with project management skills with high attention to detail.What you will be doingCreate and drive the strategy for social media with both corporate and regional teamsDesign and execute processes that drive increased collaboration across social media initiatives globallyManage listening and monitoring strategy to inform Marketing and the business as well as enforce social engagement rules and practices for the companyMeasure the overall performance of social channels and the impact of social media marketing and engagement.Craft the strategy for online reputation management, including strategy for managing trolls and review sitesHow to get the jobBachelor's degree (B.A./B.S.)Five years of experience working in enterprise marketing, advertising or digital mediaDeep knowledge of the main global social media platforms and personal experience using social media tools and technologyReal passion for the dynamic, changing nature of digital and social channelsStrong ability to collaborate and influence others in a highly matrixed environmentConfident communication of ideas to senior executive and owner audiencesSomeone who keeps their finger on the pulse of new social trends and how to utilize them through continuous, data informed experimentationWhat’s in it for youPut your stamp on a fast-growing, billion-dollar global companyUse your passion for social media everyday in your own unique wayDayshift and Flexible schedule – we value productivity more than hours worked Learn more: Concentrix on Facebook | concentrix on Instagram | www.concentrix.comThe above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position.  These are not intended to be a comprehensive list of all responsibilities, duties, skills, or working conditions.Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.

Transformation Consultant II - EDGE

Virtual, United States
It's fun to work in a company where people truly BELIEVE in what they are doing!We're committed to bringing passion and customer focus to the business.What if you could help shape the future of work and be part of the team that creates the digital workforce of tomorrow, using leading process optimization methodologies and Robotic Process Automation?Are you passionate about delivering process optimization and automation solutions? Do you have a knack for understanding business processes and how we can optimize and improve through a combination of process re-engineering and technological changes? Do you have a curious nature, and are passionate and always interested in finding ways to innovate? If you answered YES to our questions and have experience in process transformation and automation, we are looking for someone like YOU!Concentrix has the most robust global footprint in the industry, delivering services from >40 countries, in 6 continents, in 70+ languages. We have a great balance of clients, with 80+ representing the fortune 500 and 50 disruptors that shows a great balance in what large businesses need, but at the pace and nimbleness of young, smaller game changers.  We are absolutely obsessed with making our clients’ businesses better. To make transformative changes, we bring together the brightest creative minds in business, cutting-edge technology solutions, proven design thinking expertise and exceptional customer experience centers.  Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.

Operations Manager

Virtual, United States
It's fun to work in a company where people truly BELIEVE in what they are doing!We're committed to bringing passion and customer focus to the business.PRIMARY RESPONSIBILITIES:Active communication with leadership throughout the day will be required for this program.Swift execution of required actions to increase staffing, metric performance, or any key KPI will be required.Create, action, implement, and execute out of the box plans improving key metric performance with a short turn around will be crucial for success.Ensure the day to day operations of the Customer Service Team exceed client SLA’s and internal Concentrix operational expectations. Direct management of Operation leaders, Team Managers & assigned LOB’sOverall accountability for assigned program including service delivery, KPI attainment and client satisfactionActively monitor production, service level and quality and make adjustments as needed;Provide daily updates to all functional groups on status of ramp: Training updates, absenteeism, Speed to proficiency, Attrition etc.Develop, document, & continually improve delivery processesMaintain external client relationships, key stakeholders and liaise with other functional areasCollaborate and communicate with all delivery teams daily, to ensure consistent and correct information is being shared throughout an agent’s life cycle.Evaluate performance of direct reports and provide coaching and development daily.Communicate site performance and action plans to increase on a daily basis to client and leadership.Responsible for analyzing reports and driving key KPIs that meet the expectations of the client SLA's.Accountable for the ongoing coaching and development of the Supervisory & CSR team.Ensure profitability for programs by managing resources appropriately.Motivate Managers and agents to provide exemplary service to our customer.    Communicate with management regularly to ensure visibility and partnership.This list is not meant to be all encompassing but is a guideline to the most critical qualifications.Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.

Trainer/QA Bilingual Work at Home

Virtual, United States
It's fun to work in a company where people truly BELIEVE in what they are doing!We're committed to bringing passion and customer focus to the business.The Trainer must have experience in delivering training in an on-site instructor led environment. The position requires knowledge in the design of instruction for both on-site instructor-led and distance learning classes. The chosen candidate will have proven ability to work within a team, work independently, and possess excellent communication skills both oral and written. The Trainer must also ensure that all employees have a thorough understanding of the program they are supporting to effectively carry out their responsibilities and achieve our client’s goals. The trainer should be considered a resource for the entire staff, as well as managers and team leaders. The trainer should conduct ongoing training for all skill levels, including new hire, refresher, and remedial training sessions. Responsibilities Analyze training needs to develop new training programs or modify and improve existing programsDevelop training assessments and gap analysis to determine requirements and opportunities for employee developmentDevelop strong relationship with associates to be the avenue for information as it relates to training and procedural developmentEnsure associates participate in computer-based training as applicable to their job functionConducts and coordinates training programs to fit the specific needs of individuals such as in-house classes/workshopsDelivery, review, and maintenance of training programs or training curriculum to ensure the training needs of the organization are metPlan, develop, and provide training and staff development programs using knowledge of the effectiveness of methods such as classroom training, demonstrations, on-the-job training, meetings, coaching, and workshopsDeliver instructor-led classes to employees ranging in skill from beginner to experienced.Serve as the SME for programs supported.Keep up to date and continue to learn as new products become availableWork with management team to identify best practices for system functionality and process improvement.Understand and stay current with company processes and proceduresMonitor quality and trainee aptitude by listening to calls and providing coaching feedback to the leadership teamIn addition, this position will participate in Quality Evaluation activities outside of the classroom.Reviewing assigned task and interpreting policies pertaining to the program.Collecting and documenting information pertaining to the quality based off the policies and regulations.Leveraging both internal & external knowledge for quality.Leveraging & escalating when necessary gaps pertaining to quality.Extreme attention to detail and ownership is required.Heavy coaching/mentoring background required.Conflict mitigation and resolution skills will need to be demonstrated.Reporting and analyzing results may be required in either function.Job Requirements:Bi-Lingual French or Spanish is preferredDemonstrate knowledge and application of adult learning principlesPrior experience working within a sales and customer service organizationPrior experience in work-at-home Trainer and/or Quality Analyst position preferredDynamic presentation and facilitation skills and able to present information in a clear and concise manner to a diverse populationAble to handle multiple projects simultaneouslySelf-directed and motivated to continue to learn on ownAbility to prioritize daily demands to meet program requirementsExcellent time-management skills, a "can-do" attitude and ability to effectively meet critical deadlinesMust possess the capacity to function effectively in a demanding and time sensitive environmentFlexibility to work varying schedules and able to travel up to 20% of the time, both domestic and internationalAbility to develop training and execute on deliverables with little guidanceConfident decision-making skillsProficient in MS Word, Excel, Outlook and PowerPointCall center experience preferredAA/AS Degree (BA/BS preferred) and 2 years relevant experience in a training capacity or the equivalent combination of education and experience (call center sales environment, preferred)Excellent written and verbal communication skills requiredFlexibility to work varying schedulesConcentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.

Trainer/QA Sales Work at Home

Virtual, Canada
It's fun to work in a company where people truly BELIEVE in what they are doing!We're committed to bringing passion and customer focus to the business.The Trainer must have experience in delivering training in an on-site instructor led environment. The position requires knowledge in the design of instruction for both on-site instructor-led and distance learning classes. The chosen candidate will have proven ability to work within a team, work independently, and possess excellent communication skills both oral and written. The Trainer must also ensure that all employees have a thorough understanding of the program they are supporting to effectively carry out their responsibilities and achieve our client’s goals. The trainer should be considered a resource for the entire staff, as well as managers and team leaders. The trainer should conduct ongoing training for all skill levels, including new hire, refresher, and remedial training sessions. Responsibilities Analyze training needs to develop new training programs or modify and improve existing programsDevelop training assessments and gap analysis to determine requirements and opportunities for employee developmentDevelop strong relationship with associates to be the avenue for information as it relates to training and procedural developmentEnsure associates participate in computer-based training as applicable to their job functionConducts and coordinates training programs to fit the specific needs of individuals such as in-house classes/workshopsDelivery, review, and maintenance of training programs or training curriculum to ensure the training needs of the organization are metPlan, develop, and provide training and staff development programs using knowledge of the effectiveness of methods such as classroom training, demonstrations, on-the-job training, meetings, coaching, and workshopsDeliver instructor-led classes to employees ranging in skill from beginner to experienced.Serve as the SME for programs supported.Keep up to date and continue to learn as new products become availableWork with management team to identify best practices for system functionality and process improvement.Understand and stay current with company processes and proceduresMonitor quality and trainee aptitude by listening to calls and providing coaching feedback to the leadership teamIn addition, this position will participate in Quality Evaluation activities outside of the classroom.Reviewing assigned task and interpreting policies pertaining to the program.Collecting and documenting information pertaining to the quality based off the policies and regulations.Leveraging both internal & external knowledge for quality.Leveraging & escalating when necessary gaps pertaining to quality.Extreme attention to detail and ownership is required.Heavy coaching/mentoring background required.Conflict mitigation and resolution skills will need to be demonstrated.Reporting and analyzing results may be required in either function.Job Requirements:Bi-Lingual French or Spanish is preferredDemonstrate knowledge and application of adult learning principlesPrior experience working within a sales and customer service organizationPrior experience in work-at-home Trainer and/or Quality Analyst position preferredDynamic presentation and facilitation skills and able to present information in a clear and concise manner to a diverse populationAble to handle multiple projects simultaneouslySelf-directed and motivated to continue to learn on ownAbility to prioritize daily demands to meet program requirementsExcellent time-management skills, a "can-do" attitude and ability to effectively meet critical deadlinesMust possess the capacity to function effectively in a demanding and time sensitive environmentFlexibility to work varying schedules and able to travel up to 20% of the time, both domestic and internationalAbility to develop training and execute on deliverables with little guidanceConfident decision-making skillsProficient in MS Word, Excel, Outlook and PowerPointCall center experience preferredAA/AS Degree (BA/BS preferred) and 2 years relevant experience in a training capacity or the equivalent combination of education and experience (call center sales environment, preferred)Excellent written and verbal communication skills requiredFlexibility to work varying schedulesConcentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.