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What is the Home Team Advantage?

In team sports, “home team advantage” describes the psychological advantage the home team is said to have over the visiting team because of playing in familiar facilities and in front of supportive fans. 

Concentrix has the home team advantage in business! We’ve done our research and analysis of common market dynamics, and have extensive experience in global WAH deployments. The work at home (WAH) industry is booming and rapidly changing the business world as we know it. Concentrix wants to lead the WAH pack around the world. Our growing transition to WAH models has convinced us that the work at home platform provides the greatest variety of talent, flexibility and cost efficiency globally.

Concentrix’ work at home staff have been increasing service quality and lowering costs for clients since 2004. Team members with decades of remote worker expertise bring value to client programs and lead them. We hire WAH staff from across the continental U.S., Canada and Europe especially those with at-home experience and aptitude. Our WAH solution combines the best-in-class thinking and leadership that is the Concentrix hallmark with an operational and technology approach that comes from our experienced pool of leaders and expertise.


Is Work at Home Right for You?

Wondering if you can cut it? We hire people who are motivated and disciplined, and we favor ability over experience. Although the team shares common goals and the company’s vision, we all come from different walks of life, reflecting the global audience we serve. At Concentrix, we strive to maintain an open culture, focusing on our operating philosophy of the 3 Vs: visibility, velocity and value. 

You are a direct link between our clients and their customers. Skills that would make you successful are:

ORGANZED

INDEPENDENT

DISCIPLINED

EFFECTIVE COMMUNICATOR

PERSONABLE

FOCUSED

 

 

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Here are a few tips as you engage with Concentrix:

  • We will never ask you for money as part of the recruiting and onboarding process. We will not ask you for cash nor credit card information.
  • We will never ask you for confidential information (such as social security number or birthdate) up front. Only after the employment offer and your acceptance would we then ask you to provide documentation to confirm that you are who you say you are.
  • We have a process in place. Our Recruiting staff will guide you through each step. Ensure you respond to verified @concentrix.com or @convergys.com email addresses, and even so, we will never ask for your social security number or credit card information by email. Any questions or doubts, contact us using the contact information listed on our website.
  • We offer the live chat room (visible on this page during business hours) so you can speak with a Concentrix employee. Ask us about our experiences with Concentrix.
  • We do not make employment offers from any type of social media platform. Instead, would engage with you directly and follow up our discussions with documentation.
     

For more information write to us at workathome@concentrix.com
 

Featured Careers

Work At Home US: Customer Support Representative (FULL Time and PART Time)

Virtual, United States
It's fun to work in a company where people truly BELIEVE in what they are doing!We're committed to bringing passion and customer focus to the business.Work At Home US:  Customer Support Representative(Full-time and Part-Time)Here at Concentrix, we are fanatical about our staff as well as our clients. We would describe ourselves as tenacious in our pursuit of excellence, not afraid to be bold and even disruptive in the marketplace. We like shaking things up!Our values, we take seriously - they are threaded and woven into everything we do. We have a large global footprint but we are one Concentrix Team.Join us and Be the Difference for the world’s best brands.Career Description/Summary: We are diligently searching for dynamic Customer Support Representatives to establish an instant rapport with customers and provide a premium experience to every customer on every call.As a Representative, you would handle inbound phone calls from customers troubleshooting and resolving advanced technical issues, assisting with account information, educating customers on purchasing information, specific content or account authorization. You would also process refund requests, provide promotion song and video code troubleshooting while supporting one of the largest technology companies in the world.Does this describe you?You have a knack, a real flair for customer service exhibited in your courteous telephone etiquette and phone presence. You value your authentic affinity for customers and your talent for listening.You possess a sense of ownership for the total experience of customers including persistence to find a resolution to their complex issues.You are not timid when it comes to learning new troubleshooting methods and an eagerness to pursue and master new challenges.Your verbal skills allow you to communicate, adapt and simplify complex technical resolutions to each customer.If you answered positively, Concentrix could be your next career move.What we are looking for:One (1) year call center experience or work at home experienceHigh School Graduate or GEDKeyboarding skills at a minimum of 30 wpm.Availability to work a schedule which may include varying shifts, weekends and/or holidays.Self-management skills to work independently in a home office location.Ability to thrive in a dynamic and evolving remote Team environment.Natural ability to collect information from various tools, analyze the technical information, while engaging and interacting with customers.Make productive contributions and flourish within a Team where expertise is shared and feedback is supported.What you bring:Equipment specifics will be dependent upon program assignment.Internet Service - minimum of 10.0 mbps download and 10.0 mbps upload (no wireless or satellite connections)Basic landline telephone phone device (required during training and for production calls)A traditional, analog phone line (POTS line)No call features. Removal of all features is required and this may require contacting your provider.Corded telephone headset that plugs directly into your telephone baseAmplifierMute buttonNoise canceling microphoneMonitor minimum size: 21.5”A separate, distraction free work space within your home designed to improve your productivityWhat we offer:3 Weeks Paid TrainingCareer pathing and advancement opportunitiesMonthly performance incentivesHealth insurance (eligibility requirements apply)**New competitive starting wage**Are you ready to join this amazing Team?The Company:Concentrix is a high-value global business services company. With more than 100,000 staff in 40 countries, we focus on customer engagement and all that supports it. We do so in partnership with clients to improve the customer experience and business outcomes. For information, recent news and to follow Concentrix on Twitter, Facebook, LinkedIn, Google+ and YouTube, visit www.concentrix.com.Concentrix - A Synnex Corporation Company (NYSE: SNX) is an equal employment opportunity employer M/F/D/V and committed to the Quality Policy.Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.

Travail à domicile – Postes BILINGUE 2019

Virtual, Canada
It's fun to work in a company where people truly BELIEVE in what they are doing!We're committed to bringing passion and customer focus to the business.. Avantages : • Salaire de départ à 14,50/h $ • Avancement professionnel • bonus mensuel • Vacances payées • Prime de recommandation des employés Ce que nous recherchons: • Éducation : Diplôme d'études secondaires minimum ou équivalence requis • Disponibilité ouverte entre les heures de 9h00 et 21h30, heure de l’est, y compris les weekends et les journées fériées. • Connaissances intermédiaires des ordinateurs personnels, appareil mobile, périphériques, systèmes d'exploitation, logiciels et terminologie informatique • Expérience / compétence : minimum de 1 an de service à la clientèle • Excellentes capacités de communication verbale et écrite : *Français et Anglais avancé* • Rapidité de frappe: intermédiaire • Capable de s'autogérer et de travailler de façon autonome dans un environnement en constante évolution et en constante évolution • S'épanouit dans une équipe où l'expertise est partagée et les commentaires sont les bienvenus • Gestion efficace du temps, y compris la capacité de multitâches, d'organiser et de prioriser • Capable de rechercher et de saisir des informations techniques sur plusieurs outils tout en discutant avec les clients • Aptitude à acquérir des compétences en résolution de problèmes techniques et à apprendre à relever de nouveaux défis Ce que vous devez fournir : obligatoirement 7 jours avant le début de la formation • Service Internet - téléchargement minimum de 10.0 Mbps et téléchargement de 10.0 Mbits / s (pas de connexion sans fil ou par satellite) • Téléphone fixe de base (nécessaire pendant la formation et pour les appels de production) • Une ligne téléphonique analogique traditionnelle (ligne POTS) • Aucune fonction d'appel. La suppression de toutes les fonctionnalités est requise et cela peut nécessiter de contacter votre fournisseur. • Casque téléphonique filaire qui se branche directement dans la base de votre téléphone • Bouton de sourdine • Microphone anti-bruit • Souris et clavier USB (compatibles MAC) • Écouteurs avec microphone (utilisé pour la formation) • Un espace de travail séparé et sans distraction dans votre maison Exigences supplémentaires • Disponible pour assister à 6 semaines de formation requise selon un horaire fixe pouvant inclure les fins de semaine. • La formation est à temps plein et l'horaire peut différer de l'horaire réel après la formation. Cette position ne fonctionne pas bien comme un deuxième emploi et devrait être considérée comme votre carrière principale. C'est une formation payée. • Flexible pour travailler entre les heures de 9h00 et 21h30, heure de l’est, y compris les week-ends et les jours fériés, avec la possibilité de faire varier les heures d'ouverture ou de fermeture en fonction des besoins de l'entreprise. • Réussite d'une évaluation préalable à l'embauche et N'avoir aucun empêchement judiciaire en lien avec l'emploi • Réussite de la formation initiale. • Capacité à atteindre une vitesse de frappe minimale de 30 mots / minute tout en parlant avec les clients. • Prioriser et gérer efficacement votre temps • Excellentes compétences de communication verbale et écriteConcentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.

Virtual Canada: Customer Support Representative

Virtual, Canada
It's fun to work in a company where people truly BELIEVE in what they are doing!We're committed to bringing passion and customer focus to the business.Career Description/Summary: We are diligently searching for dynamic Customer Support Representatives to establish an instant rapport with customers and provide a premium experience to every customer on every call. As a Representative, you would handle inbound phone calls from customers troubleshooting and resolving advanced technical issues, assisting with account information, educating customers on purchasing information, specific content or account authorization. You would also process refund requests, provide promotion song and video code troubleshooting while supporting one of the largest technology companies in the world.Does this describe you?You have a knack, a real flair for customer service exhibited in your courteous telephone etiquette and phone presence.You possess a sense of ownership for the total experience of customers including persistence to find a resolution to their complex issues. You are not timid when it comes to learning new troubleshooting methods and an eagerness to pursue and master new challenges.Your verbal skills allow you to communicate, adapt and simplify complex technical resolutions to each customer.If you answered positively, Concentrix could be your next career move.What we are looking for:One (1) year call center experience or work at home experienceHigh School Graduate or GEDKeyboarding skills at a minimum of 30 wpm.Availability to work a schedule which may include varying shifts, weekends and/or holidays.Self-management skills to work independently in a home office location.Ability to thrive in a dynamic and evolving remote Team environment.Natural ability to collect information from various tools, analyze the technical information, while engaging and interacting with customers.Make productive contributions and flourish within a Team where expertise is shared and feedback is supported.What you bring:Equipment specifics will be dependent upon program assignment.Internet Service - minimum of 10.0 mbps download and 10.0 mbps upload (no wireless or satellite connections)Basic landline telephone phone device (required during training and for production calls)A traditional, analog phone line (POTS line)No call features. Removal of all features is required and this may require contacting your provider.Corded telephone headset that plugs directly into your telephone baseAmplifierMute buttonNoise canceling microphoneUSB headset w/microphone (used for training)A separate, distraction free work space within your home designed to improve your productivity What we offer:3 Weeks Paid TrainingCareer pathing and advancement opportunitiesMonthly performance incentives**New competitive starting wage**Are you ready to join this amazing Team?The Company: Concentrix is a high-value global business services company. With more than 100,000 staff in 40 countries, we focus on customer engagement and all that supports it. We do so in partnership with clients to improve the customer experience and business outcomes. For information, recent news and to follow Concentrix on Twitter, Facebook, LinkedIn, Google+ and YouTube, visit www.concentrix.com.Concentrix - A Synnex Corporation Company (NYSE: SNX) is an equal employment opportunity employer M/F/D/V and committed to the Quality Policy.Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.

Social Media Director

Virtual, United States
It's fun to work in a company where people truly BELIEVE in what they are doing!We're committed to bringing passion and customer focus to the business.Global Social Media ExecutiveWe require a creative and passionate leader to drive Concentrix social media strategy and be the internal expert on the ever-changing social landscape. You will be responsible for leading our corporate social channels including governance, style, policies and content creation. You will partner broadly across the company with corporate and regional teams to create high-impact social strategies that drive results.As the Global Social Media Executive, you will own and develop the social strategy for Concentrix.  You love creating and owning social media strategy, design and execution and have a deep understanding of each of the various social channels and the best way to use them to achieve your objectives.  You also have excellent communication skills combined with project management skills with high attention to detail.What you will be doingCreate and drive the strategy for social media with both corporate and regional teamsDesign and execute processes that drive increased collaboration across social media initiatives globallyManage listening and monitoring strategy to inform Marketing and the business as well as enforce social engagement rules and practices for the companyMeasure the overall performance of social channels and the impact of social media marketing and engagement.Craft the strategy for online reputation management, including strategy for managing trolls and review sitesHow to get the jobBachelor's degree (B.A./B.S.)Five years of experience working in enterprise marketing, advertising or digital mediaDeep knowledge of the main global social media platforms and personal experience using social media tools and technologyReal passion for the dynamic, changing nature of digital and social channelsStrong ability to collaborate and influence others in a highly matrixed environmentConfident communication of ideas to senior executive and owner audiencesSomeone who keeps their finger on the pulse of new social trends and how to utilize them through continuous, data informed experimentationWhat’s in it for youPut your stamp on a fast-growing, billion-dollar global companyUse your passion for social media everyday in your own unique wayDayshift and Flexible schedule – we value productivity more than hours worked Learn more: Concentrix on Facebook | concentrix on Instagram | www.concentrix.comConcentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.

Solutions Architect

Virtual, United States
It's fun to work in a company where people truly BELIEVE in what they are doing!We're committed to bringing passion and customer focus to the business.Job DescriptionWe are currently seeking a motivated, career and customer oriented Solutions Architect to join the Concentrix Insurance Solutions. The candidate will be responsible for leading projects through the requirements definition and solution design phases. Responsible for web application architecture, service architecture, and technical design for high performance and scalability in a distributed, multi-tier and cross-platform environment. This role requires extensive experience in architecting and deploying enterprise-level solutions, web, and web-enabled business applications, and must possess hands-on experience in coding, deploying distributed architectures and platforms, creating benchmark tests, designing for scalability and performance, and implementing large-scale vendor systems. The candidate must demonstrate progressive leadership in the full life cycle of the software development environment. Through user story definition, logical data model design, functional system design, and best-practice methodologies, you will be responsible for the detailed design of enterprise-level and related technology projects from inception through production support. You will be responsible for providing industry best practices as a trusted advisor to key business and technology stakeholders and identifying areas of product growth.Role/responsibilitiesEvaluate emerging technology, and communicates potential application to the organization in the form of research, patterns or roadmaps. Lead R&D activities to formally evaluate, pilot and recommend technologies to the organization, including roadmaps to technology adoption.Identify and analyze enterprise business drivers to derive enterprise business, information, technical and solution architecture requirements; analyzing industry, technology and market trends to determine their potential impacts on the enterpriseDevelop and execute the technology strategy, architecture, and critical investment plan.Perform architectural analysis and design for systems spanning our products.Partner with various business stakeholders and technology leaders to translate program requirements into technical solutions and system designs.Understand the organizational direction, goals and industry competitive environment to determine how architecture can add value to the organization and to business. Make expert recommendations and decisions clearly linked to the organization's strategy and financial goals.Maintain an organization-wide view of current and future business and application architecture to provide solutions that integrate into the overall architectural vision and strategyProvide leadership and expertise in the development of standards, architectural governance, design patterns, and practices.Ensure that the technology architecture and technical strategies remain current with the business goals, and direct the development of architecture activities and projects, while aligning with current and long-term business and technology goals.Promote best practices to support scalability, skills transfer and organizational change management across the enterprise and architecture community.Mentor technical leads/software engineers to enable the individuals and the organization to develop a scalable and stable solution landscape.Communicate cross-functionally across all departments and levels within the organization, ensuring architectural priorities are known and executed upon.Should have had strong architecture, design & development background in large scale enterprise product/applications, systems integration, package implementation and interactive design.Work with other system architect(s), technical leads, and business analysts to provide enterprise solution that is scalable, adaptable and in synchronization with ever-changing business needsHave general or strong knowledge in enterprise solution architecture, data, network, security, server technologies, web /application server technologies, architecture and integration design, disaster recovery, high availability, infrastructure consolidation and optimizationSkills and knowledgeBachelor’s degree in Computer Science. While an advanced degree is preferred, the value is placed on the extent of the relevant experience and accomplishments.15+ years overall system architecture, design, development, deployment experience with proven credentials of developing, designing & architecting solutions for enterprise scale organizations.Interpersonal and leadership skills - servant leadership, collaboration, facilitation, and negotiation skills. The suitable candidate will to be coming up from the ranks of Software Engineer to the Application Enterprise Architect level with 15+ year’s Hands-on experience in Design, Development, Architecture, using latest technology stack. Such as Web, Windows, Mobile, Cloud and emerging technologies.Comprehensive knowledge of software, application, and systems engineeringDemonstrated ability to leverage common design patterns, deployments patterns, architecture patterns, SOA patterns including REST, EAI, REST data services, and enterprise APIs.Experience in Open stack based cloud orchestration, middleware architecture, design patterns, application deployment methods, CI-CD automation, testing, compliance, and auditing is a plusExperience with most of the following: .Net Standard, Java stack (J2EE, Spring), SOA architecture, REST API development, relational and no-SQL databases, Jenkins, Test automation, Cloud (AWS, Azure, Google) computing configuration, development, automation, tools and utilities, web-development languages (Javascript/Angular/ReactJS) and DevOps tooling like Jira, Confluence, Stash Bitbucket, Git, Jenkins, Artifactory, etc.Experience with technology design patterns and approaches including Reactive Manifesto, Responsive Web, micro-services concepts, Continuous Integration, Cloud, and Mobile development is a plusExperience with Kubernetes and Docker containerization is a plusStrong verbal and written communication skills. Ability to work in collaborative, cross functional, and multi-cultural teams and experience in taking proof of concepts to technical design to enterprise grade roll out.Must be able to quickly grasp the application’s overarching design and ensure development is executed in accordance with present design.Effectively interface with all levels of an organization – both business and technical.Excellent Verbal and Written CommunicationsTechnologies/Methodologies Experience required:Enterprise Java, MS .Net Standard/Framework, Cloud computing and virtualization technologies, Databases (MS SQL Server, Oracle, Sybase), Web Technologies (HTML 5, CSS 3, JQuery, Bootstrap etc.), Messaging technologies (JMS, MSMQ, etc.), Networking concepts (firewalls, subnets, load balancing etc.), ETL tools, CRM Tools, Case Management Tools, Quality Management tools, Single Sign-On concepts (SAML and public/private key and shared private key methods along with federation SSO concepts)Minimum - Typically has extensive experience in multiple IT areas and relevant architecture experience. Requires advanced to expert level knowledge and understanding of architecture, applications, infrastructure, systems design and integration.Minimum demonstrates high standards of professional behavior in dealings with clients, colleagues and staff.Minimum has a comprehensive knowledge of at least two specific technology areas and a broad understanding across a wide field along with a record of applying such knowledge successfully in a variety of situations.Minimum demonstrates the ability to take significant responsibility and shows skill in the management of change and can handle contacts of all types and at all levels.Minimum is able to make sound and far reaching decisions alone on major issues and to take full responsibility for them on a technical or managerial basis.Minimum is familiar with the principles and practices involved in development and maintenance and in service delivery.Minimum has good technical understanding and the aptitude to remain up to date with technology and industry developments.Is effective and persuasive in both written and oral communication.Minimum demonstrates a rational and organized approach to the tasks undertaken and an awareness of the need to achieve quality.Minimum has thorough knowledge of the system components and interfaces being integrated. Has thorough knowledge of testing procedures. Has thorough knowledge of configuration issues.Agile software development processes, including but not limited to, test-driven development, sprint estimation, and demonstrative deliverable presentationConcentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.

Director, Software Engineering

Virtual, United States
It's fun to work in a company where people truly BELIEVE in what they are doing!We're committed to bringing passion and customer focus to the business.Job DescriptionAre you a software leader excited by the challenge of solving unique business problems through technology innovation?Concentrix Insurance Solutions organization is looking for an experienced senior engineering leader to help drive innovative experiences for life, health, and annuity insurance markets.Our roadmap is bursting with great ideas and we are looking forward to you to lead this team in aggressively solving intriguing technical challenges & building products centered around an amazing user experience.The ideal candidate will be experienced in managing a team of software managers and developers working on both front end and backend services. You will own and drive technical roadmap and provide leadership in an innovative and fast-paced environment. You will manage and lead a team of software managers and engineers to design & develop new features and systems deployed globally. You will lead in the overall planning, execution, and success of a complex cross-functional team, work closely with product management, actively participate in recruitment of candidates for technical positions and mentor technical staff.The right candidate will possess the following qualities:A leader – you are as passionate about building and developing a great team as you are about the technical challenges it will tackle.A strong technologist - you have earned the respect of your peers, managers and partners for your ability to grasp difficult technical challenges and invent practical, sustainable solutions.An operator – who values the reflection and ongoing effort required to continuously improve the way your team functions and collaborates with each other and with other teams.Customer focused – you are a strong voice on the leadership team and in daily decisions for making the right tradeoffs on behalf of the customer.Results oriented – you rally your teams to meet their commitments to each other and to customers. Seeing your teams’ solutions ship, scale and make a measurable impact on customers’ lives fuels you.Fearless – You build teams that are drawn to take on the hardest problems, navigate ambiguity and are willing to fail in the name of learning what works best.Basic QualificationsBachelor of Science in Computer Science, or equivalent.15+ years experience planning, designing, developing and delivering software.10+ years experience as a people manager in a software development organization.Hands-on experience leading large scale teams in a product development organization.Strong experience influencing and delivering results in a matrix environmentExperience in development of distributed/scalable systems and high-volume transaction applicationsExcellent written and verbal communication skills with the ability to present complex technical information in a clear and concise manner to a variety of audiences.High attention to detail and proven ability to manage multiple, competing priorities in a fast-paced environmentHave an intense passion for technology and solutions designHave professional experience as a development manager in an agile environment including working with enterprise customers on large scale projectsHave proven track record in leading architecture, design, development and operations of enterprise scale web delivery platforms, products and services in a high performance and high-availability SaaS environmentCan interact with customers to gather insights and translate technical conceptsHave experience with Java/.NET, as well as common frameworks and infrastructureCan work advanced database magic both relational and NoSQLAre energetic, effectively managing relationships (up, down, across) and able to roll-up their sleeves to get the job doneHave an ability to influence across boundaries and at all levels of the organizationThink strategically to help drive features and services for short and long-term growthCan create a fun, fast paced, motivating and rewarding environment for their teams and the organizationAttract, build and retain a highly engaged and capable development teams that can deliver on our technology and business strategiesThink End-to-End by connecting all the pieces of the business (development, product management, QA, operations, etc.) to deliver the features to delight the customer while leveraging all available assetsProvide strong people management: attracting, retaining, inspiring and growing individuals; demonstrate a passion for people development and mobilityAre creative turning problems and solutions on their heads to come up with better designs, better technical solutions, better productsPreferred QualificationsMaster of Science in Computer Science, or equivalent.Knowledge of Analytics, Big Data processing and Machine LearningExperience with on-premises and SaaS/Cloud solutions and implementationsExperience designing and developing large scale, enterprise applications.Experience managing multiple projects and teams in an Agile environment (Kanban/Scrum/SAFE).Ability to handle multiple competing priorities in a fast-paced environment.Strong experience with delivering software implementations using Test Driven DevelopmentConcentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.

Senior Solutions Architect

Virtual, United States
It's fun to work in a company where people truly BELIEVE in what they are doing!We're committed to bringing passion and customer focus to the business.Job DescriptionWe are currently seeking a motivated, career and customer oriented Senior Solutions Architect to join the Concentrix Insurance Solutions. The candidate will be responsible for leading projects through the requirements definition and solution design phases. Responsible for CI/CD/CD architecture in both on-premises and SaaS/Cloud environments, and technical design for high performance and scalability in a distributed, multi-tier and cross-platform environment. This role requires extensive experience in architecting and deploying enterprise-level solutions, web, and web-enabled business applications, and must possess hands-on experience in coding, deploying distributed architectures and platforms, creating benchmark tests, designing for scalability and performance, and implementing large-scale vendor systems. The candidate must demonstrate progressive leadership in the full life cycle of the software development environment. Through user story definition, logical data model design, functional system design, and best-practice methodologies, you will be responsible for the detailed design of enterprise-level and related technology projects from inception through production support. You will be responsible for providing industry best practices as a trusted advisor to key business and technology stakeholders and identifying areas of product growth.Role/responsibilitiesRe-defining architecture by examine existing system and execute new practicesBuild new operational/development channels and automating existing processes in a seamless integrated fashionEvaluate emerging technology, and communicates potential application to the organization in the form of research, patterns or roadmaps. Lead R&D activities to formally evaluate, pilot and recommend technologies to the organization, including roadmaps to technology adoption.Identify and analyze enterprise business drivers to derive enterprise business, information, technical and solution architecture requirements; analyzing industry, technology and market trends to determine their potential impacts on the enterpriseDevelop and execute the technology strategy, architecture, and critical investment plan.Perform architectural analysis and design for systems spanning our products.Partner with various business stakeholders and technology leaders to translate program requirements into technical solutions and system designs.Understand the organizational direction, goals and industry competitive environment to determine how architecture can add value to the organization and to business. Make expert recommendations and decisions clearly linked to the organization's strategy and financial goals.Maintain an organization-wide view of current and future business and application architecture to provide solutions that integrate into the overall architectural vision and strategyProvide leadership and expertise in the development of standards, architectural governance, design patterns, and practices.Ensure that the technology architecture and technical strategies remain current with the business goals, and direct the development of architecture activities and projects, while aligning with current and long-term business and technology goals.Promote best practices to support scalability, skills transfer and organizational change management across the enterprise and architecture community.Mentor technical leads/software engineers to enable the individuals and the organization to develop a scalable and stable solution landscape.Communicate cross-functionally across all departments and levels within the organization, ensuring architectural priorities are known and executed upon.Should have had strong architecture, design & development background in large scale enterprise product/applications, systems integration, package implementation and interactive design.Work with other system architect(s), technical leads, and business analysts to provide enterprise solution that is scalable, adaptable and in synchronization with ever-changing business needsHave general or strong knowledge in enterprise solution architecture, data, network, security, server technologies, web /application server technologies, architecture and integration design, disaster recovery, high availability, infrastructure consolidation and optimizationSkills and knowledgeBachelor’s degree in Computer Science. While an advanced degree is preferred, the value is placed on the extent of the relevant experience and accomplishments.15+ years overall system architecture, design, development, deployment experience with proven credentials of developing, designing & architecting solutions for enterprise scale organizations.Interpersonal and leadership skills - servant leadership, collaboration, facilitation, and negotiation skills. The suitable candidate will to be coming up from the ranks of Software Engineer to the Application Enterprise Architect level with 15+ year’s Hands-on experience in Design, Development, Architecture, using latest technology stack. Such as Web, Windows, Mobile, Cloud and emerging technologies.Comprehensive knowledge of software, application, and systems engineeringDemonstrated ability to leverage common design patterns, deployments patterns, architecture patterns, SOA patterns including REST, EAI, REST data services, and enterprise APIs.Experience in Open stack based cloud orchestration, middleware architecture, design patterns, application deployment methods, CI-CD automation, testing, compliance, and auditing is a plusExperience with most of the following: .Net Standard, Java stack (J2EE, Spring), SOA architecture, REST API development, relational and no-SQL databases, Jenkins, Test automation, Cloud (AWS, Azure, Google) computing configuration, development, automation, tools and utilities, web-development languages (Javascript/Angular/ReactJS) and DevOps tooling/systems like Jenkins, Chef, Puppet, Jira, Confluence, Stash Bitbucket, Git, Jenkins, Artifactory, etc.Experience with technology design patterns and approaches including Reactive Manifesto, Responsive Web, micro-services concepts, Continuous Integration, Cloud, and Mobile development is a plusExperience with Kubernetes and Docker containerization is a plusExperience with configuration management solutions to meet the needs of application deployment and management.Can demonstrate previous experience implementing continuous delivery and DevOps solutionsAbility to review deployment and operational environments, i.e., execute initiatives to reduce failure, troubleshoot issues across the entire infrastructure stack, expand monitoring capabilities, and manage technical operations.Can demonstrate the ability to design and build solutions that move data from internal solutions to cloud-based solutions.Strong experience in monitoring the delivery of solutions between architecture, time, cost, and quality.Strong verbal and written communication skills. Ability to work in collaborative, cross functional, and multi-cultural teams and experience in taking proof of concepts to technical design to enterprise grade roll out.Must be able to quickly grasp the application’s overarching design and ensure development is executed in accordance with present design.Effectively interface with all levels of an organization – both business and technical.Excellent Verbal and Written CommunicationsTechnologies/Methodologies Experience required:Enterprise Java, MS .Net Standard/Framework, Cloud computing and virtualization technologies, Databases (MS SQL Server, Oracle, Sybase), Web Technologies (HTML 5, CSS 3, JQuery, Bootstrap etc.), Messaging technologies (JMS, MSMQ, etc.), Networking concepts (firewalls, subnets, load balancing etc.), ETL tools, CRM Tools, Case Management Tools, Quality Management tools, Single Sign-On concepts (SAML and public/private key and shared private key methods along with federation SSO concepts)Minimum - Typically has extensive experience in multiple IT areas and relevant architecture experience. Requires advanced to expert level knowledge and understanding of architecture, applications, infrastructure, systems design and integration.Minimum demonstrates high standards of professional behavior in dealings with clients, colleagues and staff.Minimum has a comprehensive knowledge of at least two specific technology areas and a broad understanding across a wide field along with a record of applying such knowledge successfully in a variety of situations.Minimum demonstrates the ability to take significant responsibility and shows skill in the management of change and can handle contacts of all types and at all levels.Minimum is able to make sound and far reaching decisions alone on major issues and to take full responsibility for them on a technical or managerial basis.Minimum is familiar with the principles and practices involved in development and maintenance and in service delivery.Minimum has good technical understanding and the aptitude to remain up to date with technology and industry developments.Is effective and persuasive in both written and oral communication.Minimum demonstrates a rational and organized approach to the tasks undertaken and an awareness of the need to achieve quality.Minimum has thorough knowledge of the system components and interfaces being integrated. Has thorough knowledge of testing procedures. Has thorough knowledge of configuration issues.Agile software development processes, including but not limited to, test-driven development, sprint estimation, and demonstrative deliverable presentationConcentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.

Sr. Software Engineer/Tech Lead

Virtual, United States
It's fun to work in a company where people truly BELIEVE in what they are doing!We're committed to bringing passion and customer focus to the business.Job DescriptionConcentrix Insurance Solutions is looking for a passionate, experienced, versatile technical lead to work on designing and building the next generation continuous delivery system for on-premises and SaaS/Cloud implementations. Your solution will focus on eliminating wait times, manual handoffs, and automating as much as possible in order to improve the overall efficiency and reliability of our release and deployment processes. We are looking for someone with serious Software Development skills, strong interest in DevOps, and a passion for continuously delivering reliable software. You will develop and maintain highly reliable, scalable, and secure tools and solutions. You are someone who is familiar with the secure SDLC, can adapt quickly with a small, collaborative team, and thrives on envisioning, building, and implementing new products from scratch. You have proven experience selecting technology stacks and implementing solutions to build highly scalable and dynamic enterprise systems. But you know that building is only one-half of the equation. You will also constantly improve these systems, and ensure 24/7 operational readiness. You will be part of a dynamic, and cross-functional team of developers based in Portland, Oregon metro area.What You'll DoDesign, develop and integrate an enterprise Continuous Delivery system using secure SDLCDevelop, build and run scalable and robust web tools and applications to effectively streamline integration processes with 1st and 3rd party applications Collaborate with other cross-functional, distributed agile teams to identify and solve challenging issues for our on-premises and cloud solutionsBuild a variety of RESTful APIs from the ground upResearch and implement new systems to keep our SaaS/Cloud landscape at the forefront of technological innovationAutomate deployment and integrate tools and applications to continuously monitor a scalable, immutable infrastructure to ensure 24/7 readinessWork with agile Application Development teams to provide daily support aligned with a model of Continuous DeliveryWork closely with Infrastructure Provisioning, Application Development and Operations teams to provide fully automated build and deployment routines for Development, Staging, and Production environmentsPromote a Dev Ops culture through building relationships with Development & Operations and driving enhancements to the end-to-end release processDefine and evolve Build & Release best practice by working within teams and educating the other stakeholder teams. These best practices should support traceability & audit-ability of changeEnsure continuous availability of applications and related integrations in all pre-production and production environments using monitoring tools.Ensure continuous availability of various tools supporting SCM & Release Management including Source Control, Continuous Integration, & Change Management.Compliance management in terms of patching and security findings. What You'll Bring10+ years of experience in Software Engineering organization in a technical roleAt least 5 years of experience creating highly scalable, robust web applicationsProfound experience creating server-side web applications in Python, PHP, Go, or JavaScriptYou own your quality: writing and maintaining tests is implicit in the workYou have built and administered systems related to virtualized development environments, API and recommendation enginesYou have the drive to participate in high level strategy discussions, stretch in areas outside of your comfort zone, and work quickly to get things done5+ years of hands on experience in software industry in development, build and release for Java, .NET applicationsSound Knowledge on Source Control Tools such as Bitbucket, GIT, TFS and SCM concepts (branching, merging, integration, versioning, etc.)Continuous Integration (CI) tools such as Jenkins, TFS, Bamboo and TeamCity. Should have hands on and good understanding on DevOps tools and automation framework to build CI/CDMust be proficient with scripting languages such as Unix Shell, Python, Ruby, Groovy and with build tools such as Ant, Maven & GradleExperience with software quality and security scans using SonarQube, Checkmarx, Blackduck, Coverity, etc.Exposure to Hadoop/Solr, Big Data applications is a plusHands-on experience in build and administer VMs and Containers using tools such as Docker, Vagrant, Kubernetes and configuration management tool such as ChefKnowledge and experience with Windows, Mac, and Linux OSShould have working experience with monitoring tools like OPNET, and/or SPLUNK, or any other Experience working in Agile project executionsThrives in a fast paced environment with continuously changing prioritiesAbility to move forward given ambiguous conditionsStrong analytical and organizational skills.Results driven; does what it takes to get the job done and naturally goes the extra mileYou can take a high-level goal and deliver shippable code without micro-managementYou are highly motivated and proactive, and you know that your success depends on the success of your teamConcentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.