What is the Home Team Advantage?
In team sports, the term home advantage describes the psychological advantage that the home team is said to have over the visiting team as a result of playing in familiar facilities and in front of supportive fans.
Concentrix takes the home team advantage to the business field. The work at home (WAH) industry is booming—and rapidly changing the business world as we know it. Concentrix intends to lead the pack in the WAH world.
We’ve done our research and have extensive experience in the WAH industry, with over 8 programs and five clients actively engaged in WAH models around the world. Our increasing transition to WAH models, along with an analysis of common market dynamics has convinced us that the work at home platform provides the greatest variety of talent, flexibility with solutions and cost-efficiency for business services providers, both domestically and internationally.
Concentrix has been leveraging work-at-home agents to increase quality and lower costs since 2004. Team members who bring decades of remote worker contact center expertise and value to your program are leading the solution. In addition, our hiring model spans the continental US, Canada and Europe and specifically targets those with work-at-home experience and aptitude. Our solution combines the best in class thinking and leadership that is the Concentrix standard, with an operational and technology approach created from an experienced pool of leaders and expertise.