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What is the Home Team Advantage?

In team sports, “home team advantage” describes the psychological advantage the home team is said to have over the visiting team because of playing in familiar facilities and in front of supportive fans. 

Concentrix has the home team advantage in business! We’ve done our research and analysis of common market dynamics, and have extensive experience in global WAH deployments. The work at home (WAH) industry is booming and rapidly changing the business world as we know it. Concentrix wants to lead the WAH pack around the world. Our growing transition to WAH models has convinced us that the work at home platform provides the greatest variety of talent, flexibility and cost efficiency globally.

Concentrix’ work at home staff have been increasing service quality and lowering costs for clients since 2004. Team members with decades of remote worker expertise bring value to client programs and lead them. We hire WAH staff from across the continental U.S., Canada and Europe especially those with at-home experience and aptitude. Our WAH solution combines the best-in-class thinking and leadership that is the Concentrix hallmark with an operational and technology approach that comes from our experienced pool of leaders and expertise.


Is Work at Home Right for You?

Wondering if you can cut it? We hire people who are motivated and disciplined, and we favor ability over experience. Although the team shares common goals and the company’s vision, we all come from different walks of life, reflecting the global audience we serve. At Concentrix, we strive to maintain an open culture, focusing on our operating philosophy of the 3 Vs: visibility, velocity and value. 

You are a direct link between our clients and their customers. Skills that would make you successful are:

ORGANZED

INDEPENDENT

DISCIPLINED

EFFECTIVE COMMUNICATOR

PERSONABLE

FOCUSED

 

 

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Here are a few tips as you engage with Concentrix:

  • We will never ask you for money as part of the recruiting and onboarding process. We will not ask you for cash nor credit card information.
  • We will never ask you for confidential information (such as social security number or birthdate) up front. Only after the employment offer and your acceptance would we then ask you to provide documentation to confirm that you are who you say you are.
  • We have a process in place. Our Recruiting staff will guide you through each step. Ensure you respond to verified @concentrix.com or @convergys.com email addresses, and even so, we will never ask for your social security number or credit card information by email. Any questions or doubts, contact us using the contact information listed on our website.
  • We offer the live chat room (visible on this page during business hours) so you can speak with a Concentrix employee. Ask us about our experiences with Concentrix.
  • We do not make employment offers from any type of social media platform. Instead, would engage with you directly and follow up our discussions with documentation.
     

For more information write to us at workathome@concentrix.com
 

Featured Careers

Sr. Business Analyst

Virtual, United States
It's fun to work in a company where people truly BELIEVE in what they are doing!We're committed to bringing passion and customer focus to the business.Responsibilities:Responsible for formulating systems scope and objectives relative to the organization's business plan and industry requirements.Acts independently or as a member of a project team responsible for providing technical guidance concerning the business implications of the application of various systems.Provides technical consulting on complex projects.Devises and/or modifies procedures to solve the most complex technical problems related to computer equipment capacity and limitations, operating time, and form of desired results.Creates detailed specifications from which programs will be written.May have quality assurance responsibilities.Guides and advises less-experienced Business Systems Analysts.Create business requirements and other technical documentsWork with coders to create workable solutionsResponsible for creating and completing testing plansWill communicate with clients to plan for project completionCreate, track and update issues and resolution logEssential Qualifications:Minimum of 8 years of related experience with a Bachelor’s degreeExtensive knowledge on all Life (Term, UL, VUL, Whole) and Annuity (Fixed, Indexed and Variable) productsExtensive experience delivering business requirements in an Agile development modelExtensive experience of Requirement Management CycleExperience in Business Analysis, Process Analysis, System Analysis & Data AnalysisExperience to transform & develop functional / non functional requirements from cross functional business needsShould be highly proficient in communication & Stakeholder management, to articulate the needs on basis the of audienceExperienced in designing User Stories / Use CasesUnderstanding of software development lifecycle to help Dev & test team define their tasks mapping with business needsHands on experience in defining prototypes, reviewing Test Cases & requirement tracibility matrixShould be proactive, collaborative with a core understanding of business & product to support user accetance testingStrong negotiation skill to derive the purpose of requirements & manage the difference in opinionAbility bridge between business stakeholders & technical team to get the expected business resultsExperience in Manual System & Usability testing to map through requirement acceptance criteria    Should have experience in requirement prioritization techniques to help business derive the best business valueExperience in defect management to bridge the gaps between requirements & technical challenges or within teamsShould have pre-sales knowledge to demonstrate an idea, protype or product for audience to understand the business value to themConcentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.

Work At Home US: Customer Support Representative (FULL Time and PART Time)

Virtual, United States
It's fun to work in a company where people truly BELIEVE in what they are doing!We're committed to bringing passion and customer focus to the business.Work At Home US:  Customer Support Representative(Full-time and Part-Time)Here at Concentrix, we are fanatical about our staff as well as our clients. We would describe ourselves as tenacious in our pursuit of excellence, not afraid to be bold and even disruptive in the marketplace. We like shaking things up!Our values, we take seriously - they are threaded and woven into everything we do. We have a large global footprint but we are one Concentrix Team.Join us and Be the Difference for the world’s best brands.Career Description/Summary: We are diligently searching for dynamic Customer Support Representatives to establish an instant rapport with customers and provide a premium experience to every customer on every call.As a Representative, you would handle inbound phone calls from customers troubleshooting and resolving advanced technical issues, assisting with account information, educating customers on purchasing information, specific content or account authorization. You would also process refund requests, provide promotion song and video code troubleshooting while supporting one of the largest technology companies in the world.Does this describe you?You have a knack, a real flair for customer service exhibited in your courteous telephone etiquette and phone presence. You value your authentic affinity for customers and your talent for listening.You possess a sense of ownership for the total experience of customers including persistence to find a resolution to their complex issues.You are not timid when it comes to learning new troubleshooting methods and an eagerness to pursue and master new challenges.Your verbal skills allow you to communicate, adapt and simplify complex technical resolutions to each customer.If you answered positively, Concentrix could be your next career move.What we are looking for:One (1) year call center experience or work at home experienceHigh School Graduate or GEDKeyboarding skills at a minimum of 30 wpm.Availability to work a schedule which may include varying shifts, weekends and/or holidays.Self-management skills to work independently in a home office location.Ability to thrive in a dynamic and evolving remote Team environment.Natural ability to collect information from various tools, analyze the technical information, while engaging and interacting with customers.Make productive contributions and flourish within a Team where expertise is shared and feedback is supported.What you bring:Equipment specifics will be dependent upon program assignment.Internet Service - minimum of 10.0 mbps download and 10.0 mbps upload (no wireless or satellite connections)Basic landline telephone phone device (required during training and for production calls)A traditional, analog phone line (POTS line)No call features. Removal of all features is required and this may require contacting your provider.Corded telephone headset that plugs directly into your telephone baseAmplifierMute buttonNoise canceling microphoneMonitor minimum size: 21.5”A separate, distraction free work space within your home designed to improve your productivityWhat we offer:3 Weeks Paid TrainingCareer pathing and advancement opportunitiesMonthly performance incentivesHealth insurance (eligibility requirements apply)**New competitive starting wage**Are you ready to join this amazing Team?The Company:Concentrix is a high-value global business services company. With more than 100,000 staff in 40 countries, we focus on customer engagement and all that supports it. We do so in partnership with clients to improve the customer experience and business outcomes. For information, recent news and to follow Concentrix on Twitter, Facebook, LinkedIn, Google+ and YouTube, visit www.concentrix.com.Concentrix - A Synnex Corporation Company (NYSE: SNX) is an equal employment opportunity employer M/F/D/V and committed to the Quality Policy.Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.

Travail à domicile – Postes BILINGUE 2019

Virtual, Canada
It's fun to work in a company where people truly BELIEVE in what they are doing!We're committed to bringing passion and customer focus to the business.. Avantages : • Salaire de départ à 14,50/h $ • Avancement professionnel • bonus mensuel • Vacances payées • Prime de recommandation des employés Ce que nous recherchons: • Éducation : Diplôme d'études secondaires minimum ou équivalence requis • Disponibilité ouverte entre les heures de 9h00 et 21h30, heure de l’est, y compris les weekends et les journées fériées. • Connaissances intermédiaires des ordinateurs personnels, appareil mobile, périphériques, systèmes d'exploitation, logiciels et terminologie informatique • Expérience / compétence : minimum de 1 an de service à la clientèle • Excellentes capacités de communication verbale et écrite : *Français et Anglais avancé* • Rapidité de frappe: intermédiaire • Capable de s'autogérer et de travailler de façon autonome dans un environnement en constante évolution et en constante évolution • S'épanouit dans une équipe où l'expertise est partagée et les commentaires sont les bienvenus • Gestion efficace du temps, y compris la capacité de multitâches, d'organiser et de prioriser • Capable de rechercher et de saisir des informations techniques sur plusieurs outils tout en discutant avec les clients • Aptitude à acquérir des compétences en résolution de problèmes techniques et à apprendre à relever de nouveaux défis Ce que vous devez fournir : obligatoirement 7 jours avant le début de la formation • Service Internet - téléchargement minimum de 10.0 Mbps et téléchargement de 10.0 Mbits / s (pas de connexion sans fil ou par satellite) • Téléphone fixe de base (nécessaire pendant la formation et pour les appels de production) • Une ligne téléphonique analogique traditionnelle (ligne POTS) • Aucune fonction d'appel. La suppression de toutes les fonctionnalités est requise et cela peut nécessiter de contacter votre fournisseur. • Casque téléphonique filaire qui se branche directement dans la base de votre téléphone • Bouton de sourdine • Microphone anti-bruit • Souris et clavier USB (compatibles MAC) • Écouteurs avec microphone (utilisé pour la formation) • Un espace de travail séparé et sans distraction dans votre maison Exigences supplémentaires • Disponible pour assister à 6 semaines de formation requise selon un horaire fixe pouvant inclure les fins de semaine. • La formation est à temps plein et l'horaire peut différer de l'horaire réel après la formation. Cette position ne fonctionne pas bien comme un deuxième emploi et devrait être considérée comme votre carrière principale. C'est une formation payée. • Flexible pour travailler entre les heures de 9h00 et 21h30, heure de l’est, y compris les week-ends et les jours fériés, avec la possibilité de faire varier les heures d'ouverture ou de fermeture en fonction des besoins de l'entreprise. • Réussite d'une évaluation préalable à l'embauche et N'avoir aucun empêchement judiciaire en lien avec l'emploi • Réussite de la formation initiale. • Capacité à atteindre une vitesse de frappe minimale de 30 mots / minute tout en parlant avec les clients. • Prioriser et gérer efficacement votre temps • Excellentes compétences de communication verbale et écriteConcentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.

Transformation Consultant II - EDGE

Virtual, United States
It's fun to work in a company where people truly BELIEVE in what they are doing!We're committed to bringing passion and customer focus to the business.What if you could help shape the future of work and be part of the team that creates the digital workforce of tomorrow, using leading process optimization methodologies and Robotic Process Automation?Are you passionate about delivering process optimization and automation solutions? Do you have a knack for understanding business processes and how we can optimize and improve through a combination of process re-engineering and technological changes? Do you have a curious nature, and are passionate and always interested in finding ways to innovate? If you answered YES to our questions and have experience in process transformation and automation, we are looking for someone like YOU!Concentrix has the most robust global footprint in the industry, delivering services from >40 countries, in 6 continents, in 70+ languages. We have a great balance of clients, with 80+ representing the fortune 500 and 50 disruptors that shows a great balance in what large businesses need, but at the pace and nimbleness of young, smaller game changers.  We are absolutely obsessed with making our clients’ businesses better. To make transformative changes, we bring together the brightest creative minds in business, cutting-edge technology solutions, proven design thinking expertise and exceptional customer experience centers.  Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.

Virtual Canada: Customer Support Representative

Virtual, Canada
It's fun to work in a company where people truly BELIEVE in what they are doing!We're committed to bringing passion and customer focus to the business.Career Description/Summary: We are diligently searching for dynamic Customer Support Representatives to establish an instant rapport with customers and provide a premium experience to every customer on every call. As a Representative, you would handle inbound phone calls from customers troubleshooting and resolving advanced technical issues, assisting with account information, educating customers on purchasing information, specific content or account authorization. You would also process refund requests, provide promotion song and video code troubleshooting while supporting one of the largest technology companies in the world.Does this describe you?You have a knack, a real flair for customer service exhibited in your courteous telephone etiquette and phone presence.You possess a sense of ownership for the total experience of customers including persistence to find a resolution to their complex issues. You are not timid when it comes to learning new troubleshooting methods and an eagerness to pursue and master new challenges.Your verbal skills allow you to communicate, adapt and simplify complex technical resolutions to each customer.If you answered positively, Concentrix could be your next career move.What we are looking for:One (1) year call center experience or work at home experienceHigh School Graduate or GEDKeyboarding skills at a minimum of 30 wpm.Availability to work a schedule which may include varying shifts, weekends and/or holidays.Self-management skills to work independently in a home office location.Ability to thrive in a dynamic and evolving remote Team environment.Natural ability to collect information from various tools, analyze the technical information, while engaging and interacting with customers.Make productive contributions and flourish within a Team where expertise is shared and feedback is supported.What you bring:Equipment specifics will be dependent upon program assignment.Internet Service - minimum of 10.0 mbps download and 10.0 mbps upload (no wireless or satellite connections)Basic landline telephone phone device (required during training and for production calls)A traditional, analog phone line (POTS line)No call features. Removal of all features is required and this may require contacting your provider.Corded telephone headset that plugs directly into your telephone baseAmplifierMute buttonNoise canceling microphoneUSB headset w/microphone (used for training)A separate, distraction free work space within your home designed to improve your productivity What we offer:3 Weeks Paid TrainingCareer pathing and advancement opportunitiesMonthly performance incentives**New competitive starting wage**Are you ready to join this amazing Team?The Company: Concentrix is a high-value global business services company. With more than 100,000 staff in 40 countries, we focus on customer engagement and all that supports it. We do so in partnership with clients to improve the customer experience and business outcomes. For information, recent news and to follow Concentrix on Twitter, Facebook, LinkedIn, Google+ and YouTube, visit www.concentrix.com.Concentrix - A Synnex Corporation Company (NYSE: SNX) is an equal employment opportunity employer M/F/D/V and committed to the Quality Policy.Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.

Social Media Director

Virtual, United States
It's fun to work in a company where people truly BELIEVE in what they are doing!We're committed to bringing passion and customer focus to the business.Global Social Media ExecutiveWe require a creative and passionate leader to drive Concentrix social media strategy and be the internal expert on the ever-changing social landscape. You will be responsible for leading our corporate social channels including governance, style, policies and content creation. You will partner broadly across the company with corporate and regional teams to create high-impact social strategies that drive results.As the Global Social Media Executive, you will own and develop the social strategy for Concentrix.  You love creating and owning social media strategy, design and execution and have a deep understanding of each of the various social channels and the best way to use them to achieve your objectives.  You also have excellent communication skills combined with project management skills with high attention to detail.What you will be doingCreate and drive the strategy for social media with both corporate and regional teamsDesign and execute processes that drive increased collaboration across social media initiatives globallyManage listening and monitoring strategy to inform Marketing and the business as well as enforce social engagement rules and practices for the companyMeasure the overall performance of social channels and the impact of social media marketing and engagement.Craft the strategy for online reputation management, including strategy for managing trolls and review sitesHow to get the jobBachelor's degree (B.A./B.S.)Five years of experience working in enterprise marketing, advertising or digital mediaDeep knowledge of the main global social media platforms and personal experience using social media tools and technologyReal passion for the dynamic, changing nature of digital and social channelsStrong ability to collaborate and influence others in a highly matrixed environmentConfident communication of ideas to senior executive and owner audiencesSomeone who keeps their finger on the pulse of new social trends and how to utilize them through continuous, data informed experimentationWhat’s in it for youPut your stamp on a fast-growing, billion-dollar global companyUse your passion for social media everyday in your own unique wayDayshift and Flexible schedule – we value productivity more than hours worked Learn more: Concentrix on Facebook | concentrix on Instagram | www.concentrix.comConcentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.

Solutions Architect

Virtual, United States
It's fun to work in a company where people truly BELIEVE in what they are doing!We're committed to bringing passion and customer focus to the business.Job DescriptionWe are currently seeking a motivated, career and customer oriented Solutions Architect to join the Concentrix Insurance Solutions. The candidate will be responsible for leading projects through the requirements definition and solution design phases. Responsible for web application architecture, service architecture, and technical design for high performance and scalability in a distributed, multi-tier and cross-platform environment. This role requires extensive experience in architecting and deploying enterprise-level solutions, web, and web-enabled business applications, and must possess hands-on experience in coding, deploying distributed architectures and platforms, creating benchmark tests, designing for scalability and performance, and implementing large-scale vendor systems. The candidate must demonstrate progressive leadership in the full life cycle of the software development environment. Through user story definition, logical data model design, functional system design, and best-practice methodologies, you will be responsible for the detailed design of enterprise-level and related technology projects from inception through production support. You will be responsible for providing industry best practices as a trusted advisor to key business and technology stakeholders and identifying areas of product growth.Role/responsibilitiesEvaluate emerging technology, and communicates potential application to the organization in the form of research, patterns or roadmaps. Lead R&D activities to formally evaluate, pilot and recommend technologies to the organization, including roadmaps to technology adoption.Identify and analyze enterprise business drivers to derive enterprise business, information, technical and solution architecture requirements; analyzing industry, technology and market trends to determine their potential impacts on the enterpriseDevelop and execute the technology strategy, architecture, and critical investment plan.Perform architectural analysis and design for systems spanning our products.Partner with various business stakeholders and technology leaders to translate program requirements into technical solutions and system designs.Understand the organizational direction, goals and industry competitive environment to determine how architecture can add value to the organization and to business. Make expert recommendations and decisions clearly linked to the organization's strategy and financial goals.Maintain an organization-wide view of current and future business and application architecture to provide solutions that integrate into the overall architectural vision and strategyProvide leadership and expertise in the development of standards, architectural governance, design patterns, and practices.Ensure that the technology architecture and technical strategies remain current with the business goals, and direct the development of architecture activities and projects, while aligning with current and long-term business and technology goals.Promote best practices to support scalability, skills transfer and organizational change management across the enterprise and architecture community.Mentor technical leads/software engineers to enable the individuals and the organization to develop a scalable and stable solution landscape.Communicate cross-functionally across all departments and levels within the organization, ensuring architectural priorities are known and executed upon.Should have had strong architecture, design & development background in large scale enterprise product/applications, systems integration, package implementation and interactive design.Work with other system architect(s), technical leads, and business analysts to provide enterprise solution that is scalable, adaptable and in synchronization with ever-changing business needsHave general or strong knowledge in enterprise solution architecture, data, network, security, server technologies, web /application server technologies, architecture and integration design, disaster recovery, high availability, infrastructure consolidation and optimizationSkills and knowledgeBachelor’s degree in Computer Science. While an advanced degree is preferred, the value is placed on the extent of the relevant experience and accomplishments.15+ years overall system architecture, design, development, deployment experience with proven credentials of developing, designing & architecting solutions for enterprise scale organizations.Interpersonal and leadership skills - servant leadership, collaboration, facilitation, and negotiation skills. The suitable candidate will to be coming up from the ranks of Software Engineer to the Application Enterprise Architect level with 15+ year’s Hands-on experience in Design, Development, Architecture, using latest technology stack. Such as Web, Windows, Mobile, Cloud and emerging technologies.Comprehensive knowledge of software, application, and systems engineeringDemonstrated ability to leverage common design patterns, deployments patterns, architecture patterns, SOA patterns including REST, EAI, REST data services, and enterprise APIs.Experience in Open stack based cloud orchestration, middleware architecture, design patterns, application deployment methods, CI-CD automation, testing, compliance, and auditing is a plusExperience with most of the following: .Net Standard, Java stack (J2EE, Spring), SOA architecture, REST API development, relational and no-SQL databases, Jenkins, Test automation, Cloud (AWS, Azure, Google) computing configuration, development, automation, tools and utilities, web-development languages (Javascript/Angular/ReactJS) and DevOps tooling like Jira, Confluence, Stash Bitbucket, Git, Jenkins, Artifactory, etc.Experience with technology design patterns and approaches including Reactive Manifesto, Responsive Web, micro-services concepts, Continuous Integration, Cloud, and Mobile development is a plusExperience with Kubernetes and Docker containerization is a plusStrong verbal and written communication skills. Ability to work in collaborative, cross functional, and multi-cultural teams and experience in taking proof of concepts to technical design to enterprise grade roll out.Must be able to quickly grasp the application’s overarching design and ensure development is executed in accordance with present design.Effectively interface with all levels of an organization – both business and technical.Excellent Verbal and Written CommunicationsTechnologies/Methodologies Experience required:Enterprise Java, MS .Net Standard/Framework, Cloud computing and virtualization technologies, Databases (MS SQL Server, Oracle, Sybase), Web Technologies (HTML 5, CSS 3, JQuery, Bootstrap etc.), Messaging technologies (JMS, MSMQ, etc.), Networking concepts (firewalls, subnets, load balancing etc.), ETL tools, CRM Tools, Case Management Tools, Quality Management tools, Single Sign-On concepts (SAML and public/private key and shared private key methods along with federation SSO concepts)Minimum - Typically has extensive experience in multiple IT areas and relevant architecture experience. Requires advanced to expert level knowledge and understanding of architecture, applications, infrastructure, systems design and integration.Minimum demonstrates high standards of professional behavior in dealings with clients, colleagues and staff.Minimum has a comprehensive knowledge of at least two specific technology areas and a broad understanding across a wide field along with a record of applying such knowledge successfully in a variety of situations.Minimum demonstrates the ability to take significant responsibility and shows skill in the management of change and can handle contacts of all types and at all levels.Minimum is able to make sound and far reaching decisions alone on major issues and to take full responsibility for them on a technical or managerial basis.Minimum is familiar with the principles and practices involved in development and maintenance and in service delivery.Minimum has good technical understanding and the aptitude to remain up to date with technology and industry developments.Is effective and persuasive in both written and oral communication.Minimum demonstrates a rational and organized approach to the tasks undertaken and an awareness of the need to achieve quality.Minimum has thorough knowledge of the system components and interfaces being integrated. Has thorough knowledge of testing procedures. Has thorough knowledge of configuration issues.Agile software development processes, including but not limited to, test-driven development, sprint estimation, and demonstrative deliverable presentationConcentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.

Sr. Specialist, Spend Financial

Virtual, United States
It's fun to work in a company where people truly BELIEVE in what they are doing!We're committed to bringing passion and customer focus to the business.Essential Functions/Core Responsibilities  • Analyze and understand the root causes of the financial results of assigned areas, provide concrete solutions for improvement, and adequately communicate those improvement areas to management in order to drive action    • Lead the book close for their respective areas on a monthly basis    • Coordinate and lead preparation of OPEX financial forecasts and budgets including identifying and quantifying risks and opportunities and probable outcomes and negotiating agreements on the specifics of the budget with an eye towards company outcomes    • Conduct/lead monthly operations and financial reviews of assigned areas    • Provide leadership on financial and modeling support as needed for client proposals and pricing as needed    • Understanding of relevant industry trends and their impact to company and communicate those to their team    • Determine, maintain and understand the key business drivers of the assigned area (headcount, productivity, occupancy, hours, ratios, etc.)     • Work with their team to analyzing the business trends on a go-forward basis and identifying probably outcomes (i.e. how do current business conditions translate into revised outlooks, risks and opportunities analysis)    • Lead special projects as needed (M&A analysis, lease vs. buy, discounted cash flow) Candidate Profile  • Bachelor's Degree in related field from a four-year college or university with ten years of relevant experience (with two to four years of Progressive Management Experience) preferred    • Mastery of communication skills and styles, both written and verbal. Demonstrated ability to effectively present information to internal and external associates    • Proven ability to lead and organize multi-disciplinary projects and initiatives in a fast-paced and deadline-oriented business environment with broad impact    • Demonstrated ability to lead strategy behind mentoring and coaching for team(s) and to act as leadership adviser to lower-level management    • Demonstrated ability to champion significant projects, programs, and business initiatives using creativity and ingenuity    • Extensive understanding of the organization's business operations and industry. Knowledgeable of emerging trends and industry practices    • Demonstrated ability to lead and mentor team on developing lasting customer relationshipsCareer Framework Role  Provides leadership to managers, supervisors and/or professional staff.  Is accountable for the performance and results of multiple related units.  Recommends operational objectives and develops departmental plans, including business, production and/or organizational priorities.  Controls resources and policy formation in area of responsibility.  Decisions are guided by resource availability and functional objectives.  Develops and administers performance requirements; may have budget responsibilities.    Disclaimer   The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title. Concentrix is an EEO/AA/M/F/Vet/Disability Employer  Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.