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Q: How do I apply to become a Work at Home Advisor with Concentrix?
A: All applications are to be completed online at https://careers.concentrix.com/wah
Q: What positions are available?
A: We have multiple clients within our work at home world. Please watch for the open positions at https://careers.concentrix.com/wah
Q: Is there a fee to apply to become a representative with you?
A: No, there is no fee.
Q: Are there required meetings at the office (or anywhere)?
A: No.
Q: Does Concentrix hire in all states?
A: We are pleased to say that Concentrix hires in the majority of states for the US. Please review the job description for state specific information.
Q: Are your Representatives actual employees of your company or are they independent contractors?
A. Our representatives are employees. As an employee, you do not incur any costly and extensive obligations that are required of an independent contractor, including filing as an S Corp or LLC, filing quarterly tax returns, being responsible for all FICA and Social Security payments, and maintaining ongoing legal and accounting records. Most importantly, our representatives are an integral part of our team and our culture—a status that can only truly be achieved as an employee.
Q: Are there career advancement opportunities?
A: Yes. Many of our representatives have moved into other positions with Concentrix, including promotion to Team Leaders.
Q: How long is the hiring process?
A: Expect 7 – 10 days to review the application.
Q: Will I be required to use a webcam?
A: Some of our clients require use of a webcam during training, nesting, coaching and throughout your production schedule. Webcams are used as an engagement tool with team leads, co-workers, and clients.
Q: How much do your representatives get paid?
A: While our pay rates vary based on the skill sets needed for each of our clients and their programs, the pay rates start at $10.00 per hour. The rate of pay is also determined by geographic location, ensuring we are competitive in the marketplace
Q: Do you pay by the hour, or by the call?
A: Concentrix pays by the hour. We pay all employees for the hours they work. As an employee, you will always know what you are paid. Unlike an independent contractor, you do not have to juggle multiple lines of business to make the “typical” rate.
Q: How often do you pay?
A: We pay every two weeks.
Q: What is the process for sending/receiving pay?
A: We have two pay options for our Work at Home employees. We pay via direct deposit into their bank accounts or via payment directly to a pay card.
Q: What kind of work would I be doing?
A: Each client will have different types of work. These will be discussed in the job description as well as with the recruiters as you go thru the process.
Q: Are there performance evaluations?
A: Yes – performance is evaluated by our Quality Analysts and results are discussed with your Team Lead/Supervisor. They offer suggestions on improvement if needed during weekly coaching sessions.
Q: Would I be making, telemarketing calls (calling people to sell them things)?
A: We do not do any outbound telemarketing.
Q: Does an employee get to choose which program he/she works on?
A: Concentrix determines the best fit — of personality and other characteristics — for representatives based on the requirements of a given client, then we screen applicants based upon those requirements. If you are a match for more than one of the clients for whom we are hiring, we may ask you to select your preference.
Q: What kind of support will I have while I am working? What if I have questions?
A: Even though you will be working from the comfort and quiet of your home, you will have the support of your program team. We always have team leaders, coaches or support representatives — all with expertise in your program — available to you in secure chat rooms, as well as by phone.
Q: Are there an average number of calls I would be required to take during each hour I work?
A: Performance goals are determined in accordance with our clients’ needs. To operate as efficiently as possible for our clients, you will receive calls in a fairly steady stream during each work shift. The ability to handle those calls with the appropriate balance of good customer service and efficient resolution will be one of the things we will train you to do well.
Q: How would I know if it’s a call for the company or someone calling me?
A: You will be connected to our telephone system during the entire period of each work shift, resulting in the inability to take personal calls during your shift.
Q: What are the equipment and internet requirements?
A: Internet speed and equipment requirements vary by client. Specific requirements will be discussed during the interview process. Requirements can also be found in the job description so be sure to review thoroughly when applying. The requirements below must be met for all virtual positions.
Only that you have:
Q: What ISP or carrier should I use for my broadband Internet access (i.e. Cable modem, DSL, FiOS)?
A: We do not specify any particular ISP or carrier. We do require that the ISP provides consistent “Up” speeds and that you have an unlimited use package. All connections from the ISP to your home and within your home to your computer must be through a wired connection. Satellite broadband services and wireless routers do not meet our requirements. Speeds should be at least 5.0 Mbps download and 3 Mbps upload.
Q: Do I need to provide my own computer?
A: For some of our clients yes. This will be discussed during the process. Specific equipment requirements will depend on the program assignment and will be discussed during an offer for employment.
Q: Are my home set-up expenses tax deductible?
A: We are not able to provide tax advice. Please contact a professional tax advisor for the answer to the question.
Q: How will I be trained?
A: Training takes place in centralized locations in a classroom setting. If you are not located by one of our locations, then you would be doing Virtual training.
Q: Do I have to pay for training?
A: Unlike the independent contractor model, you do not pay for training. Instead Concentrix will pay YOU to go through training!
Q: How long is training?
A: The duration of training varies by client. Please refer to the job description for details.
Q: Does everyone make it through training successfully?
A: Even as careful as we are in selecting the “best of the best,” we do sometimes have representatives who find that they are not able to successfully complete our training classes. It isn’t that the training is particularly difficult, but not all people are cut out for all types of work. Employees do need to pass the evaluations in training to move forward into the production environment.
Q: How often do you offer classes?
A: Class offerings vary by client and by the number of representatives we are training at any given time. Typically, we offer several sessions of training, however training schedules are fixed and 100% attendance is required.
Q: Will I be required to take a test after training?
A: You will be tested at various points of your training to ensure your ultimate success once you begin taking calls.
Q: If I became an employee of your company, would I have to work at fixed times, or could I work whatever hours I want?
A: Schedules are agreed upon at the time of hire. Once this schedule is agreed upon, the expectation is that you will work the agreed upon hours.
Q: How many hours do you require representatives to work?
A: Representatives work a maximum of 40 hours per week.
Q: Are the positions part-time or full-time?
A: Concentrix employs both full-time and part-time representatives. Operating hours for each Client is different, generally the hours fall between 5:00am – 11:00pm.
Q: What happens if I can’t work during a scheduled time?
A: Work schedules are built around incoming call volume and staffing forecasting. Therefore, it is important that representatives work their assigned shift. In the event you need a different schedule on a certain day, or find you need to request a different shift overall, there are processes set up to request such changes. As with most companies, time-off requests are decided on a case-by-case basis.
Q: Are you in need of people to work late-night hours? Weekends?
A: Yes, we have shifts at all hours because we operate 24/7. However, based on our call volume, some shifts may not require additional staffing. Our busiest times are in the evening and weekends. All Concentrix hire shifts are during that time frame.
Let’s start by saying: “Good for you for asking the question.” It is unfortunate that there are work at home scams and “too good to be true” sales pitches out there. You should be doing your own due diligence. As you go thru our process, we are assessing if you are a good fit for our company, and we expect you to do the same.
Here are a few tips as you engage with Concentrix:
For more information please contact us at workathome@concentrix.com