Q: How do I apply to become a Work at Home Advisor with Concentrix?
A: All applications are to be completed online at http://www.careers.concentrix.com
Q: What positions are available?
A: We have multiple clients within our work at home world. Please watch for the open positions at http://www.careers.concentrix.com
Q: Is there a fee to apply to become a representative with you?
A: No, there is no fee.
Q: Are there required meetings at the office (or anywhere)?
Q: Does Concentrix hire in all states?
A: We hire in 46 of the 50 states and the District of Columbia. We don’t hire in California, Vermont, Alaska, New York. Note: In the state of Washington, we cannot hire in Seattle.
Q: Are your Representatives actual employees of your company or are they independent contractors?
A. Our representatives are employees. As an employee, you do not incur any costly and extensive obligations that are required of an independent contractor, including filing as an S Corp or LLC, filing quarterly tax returns, being responsible for all FICA and Social Security payments, and maintaining ongoing legal and accounting records. Most importantly, our representatives are an integral part of our team and our culture—a status that can only truly be achieved as an employee.
Q: Are there career advancement opportunities?
A: Yes. Many of our representatives have moved into other positions with Concentrix, including promotion to Team Leaders.
Q: How long is the hiring process?
A: Expect 7 – 10 days to review the application.
Q: Will I be required to use a webcam?
A: Some of our clients require use of a webcam during training, nesting, coaching and throughout your production schedule. Webcams are used as an engagement tool with team leads, co-workers, and clients.
Q: How much do your representatives get paid?
A: While our pay rates vary based on the skill sets needed for each of our clients and their programs, the pay rates start at $10.00 per hour. The rate of pay is also determined by geographic location, ensuring we are competitive in the marketplace
Q: Do you pay by the hour, or by the call?
A: Concentrix pays by the hour. We pay all employees for the hours they work. As an employee, you will always know what you are paid. Unlike an independent contractor, you do not have to juggle multiple lines of business to make the “typical” rate.
Q: How often do you pay?
A: We pay every two weeks.
Q: What is the process for sending/receiving pay?
A: We have two pay options for our Work at Home employees. We pay via direct deposit into their bank accounts or via payment directly to a pay card.
Nature of Work
Q: What kind of work would I be doing?
A: Each client will have different types of work. These will be discussed in the job description as well as with the recruiters as you go thru the process.
Q: Are there performance evaluations?
A: Yes – performance is evaluated by our Quality Analysts and results are discussed with your Team Lead/Supervisor. They offer suggestions on improvement if needed during weekly coaching sessions.
Q: Would I be making, telemarketing calls (calling people to sell them things)?
A: We do not do any outbound telemarketing.
Q: Does an employee get to choose which program he/she works on?
A: Concentrix determines the best fit — of personality and other characteristics — for representatives based on the requirements of a given client, then we screen applicants based upon those requirements. If you are a match for more than one of the clients for whom we are hiring, we may ask you to select your preference.
Q: What kind of support will I have while I am working? What if I have questions?
A: Even though you will be working from the comfort and quiet of your home, you will have the support of your program team. We always have team leaders, coaches or support representatives — all with expertise in your program — available to you in secure chat rooms, as well as by phone.
Q: Are there an average number of calls I would be required to take during each hour I work?
A: Performance goals are determined in accordance with our clients’ needs. To operate as efficiently as possible for our clients, you will receive calls in a fairly steady stream during each work shift. The ability to handle those calls with the appropriate balance of good customer service and efficient resolution will be one of the things we will train you to do well.
Q: How would I know if it’s a call for the company or someone calling me?
A: You will be connected to our telephone system during the entire period of each work shift, resulting in the inability to take personal calls during your shift.
Home Office Requirements
Q: I have a cell phone that I can use while I am on the Internet. Is that OK?
A: We require that the phone you use be a regular, corded phone, with a corded headset. To maximize security and sound quality, Representatives may not use cell phones, cordless phones, or VoIP phones to connect with our systems.
Q: Why can’t I use my IP (VoIP) phone?
A: We are very excited about the potential of IP telephony, and use it extensively within our protected and controlled internal network. However, due to security and sound quality issues, our representatives may not use IP phones to connect with our systems at this time. We will continue to explore this option for future implementation.
Q: Are there other requirements in addition to those listed on your web site?
A: There are no other requirements for your home set-up.
Only that you have:
- Broadband Internet Access (No Satellite)
- High-Speed DSL
- Basic Landline Phone Service
- No VoIP like Vonage, Skype or Magic Jack
- Corded Telephone & Corded Headset
- Must have Mute/Hold Button
- Noise Cancelling Microphone
- Distraction Free Work Environment throughout your entire work shift
- A secure work space to maintain Corporate Privacy requirements
Q: What ISP or carrier should I use for my broadband Internet access (i.e. Cable modem, DSL, FiOS)?
A: We do not specify any particular ISP or carrier. We do require that the ISP provides consistent “Up” speeds and that you have an unlimited use package. All connections from the ISP to your home and within your home to your computer must be through a wired connection. Satellite broadband services and wireless routers do not meet our requirements. Speeds should be at least 5.0 Mbps download and 1.5 Mbps upload.
Q: I’m willing to have a Broadband Internet connection (or extra phone line) installed, but can I apply for a job before I buy it, and have it installed once I’ve been hired?
A: You are not required to have the equipment in place until you are selected and offered a position. All of the equipment would need to be in place before you could begin any training.
Q: Do I need to provide my own computer?
A: For some of our clients yes. This will be discussed during the process. Specific equipment requirements will depend on the program assignment and will be discussed during an offer for employment.
Q: Are my home set-up expenses tax deductible?
A: We are not able to provide tax advice. Please contact a professional tax advisor for the answer to the question.
Q: Does Concentrix provide me with a headset?
A: No. Headsets may be required based on client’s requirements. You are required to have an acceptable headset for work. You will need to have access to a headset that meets these requirements before you start training.
Minimum acceptable specifications include:
- The headset must be comfortable.
- The headset must be hands-free.
- The headset must be corded. All cordless headsets are unacceptable.
- Corded headsets attached to cordless phones are also unacceptable.
- The headset must contain a “noise cancelling” microphone.
- The headset must contain a mute/hold button
- The headset must contain an amplifier
Q: How will I be trained?
A: Training takes place in centralized locations in a classroom setting. If you are not located by one of our locations, then you would be doing Virtual training.
Q: Do I have to pay for training?
A: Unlike the independent contractor model, you do not pay for training. Instead Concentrix will pay YOU to go through training!
Q: How long is training?
A: Training varies by client, but is typically up to 16 days of training followed by 4 weeks of nesting.
Q: Does everyone make it through training successfully?
A: Even as careful as we are in selecting the “best of the best,” we do sometimes have representatives who find that they are not able to successfully complete our training classes. It isn’t that the training is particularly difficult, but not all people are cut out for all types of work. Employees do need to pass the evaluations in training to move forward into the production environment.
Q: How often do you offer classes?
A: Class offerings vary by client and by the number of representatives we are training at any given time. Typically, we offer several sessions of training, however training schedules are fixed and 100% attendance is required.
Q: Will I be required to take a test after training?
A: You will be tested at various points of your training to ensure your ultimate success once you begin taking calls.
Q: If I became an employee of your company, would I have to work at fixed times, or could I work whatever hours I want?
A: Schedules are agreed upon at the time of hire. Once this schedule is agreed upon, the expectation is that you will work the agreed upon hours.
Q: How many hours do you require representatives to work?
A: Representatives work a maximum of 40 hours per week.
Q: Are the positions part-time or full-time?
A: Concentrix employs both full-time and part-time representatives. Operating hours for each Client is different, generally the hours fall between 5:00am – 11:00pm.
Q: What happens if I can’t work during a scheduled time?
A: Work schedules are built around incoming call volume and staffing forecasting. Therefore, it is important that representatives work their assigned shift. In the event you need a different schedule on a certain day, or find you need to request a different shift overall, there are processes set up to request such changes. As with most companies, time-off requests are decided on a case-by-case basis.
Q: Are you in need of people to work late-night hours? Weekends?
A: Yes, we have shifts at all hours because we operate 24/7. However, based on our call volume, some shifts may not require additional staffing. Our busiest times are in the evening and weekends. All Concentrix hire shifts are during that time frame.
How do I know Concentrix is a legitimate Work at Home company?
Let’s start by saying: “Good for you for asking the question.” It is unfortunate that there are work at home scams and “too good to be true” sales pitches out there. You should be doing your own due diligence. As you go thru our process, we are assessing if you are a good fit for our company, and we expect you to do the same.
Here are a few tips as you engage with Concentrix:
- We will never ask you for money as part of the recruiting and onboarding process. We will not ask you for cash nor credit card information.
- We will never ask you for confidential information (such as social security number or birthdate) up front. Only after the employment offer and your acceptance would we then ask you to provide documentation to confirm that you are who you say you are.
- We have a process in place. Our Recruiting staff will guide you through each step. Ensure you respond to verified @concentrix.com email addresses, and even so, we will not at any time ask for your social security number or credit card information by email. Any questions or doubts, contact us using the contact information listed on our website.
- We offer the live chat room (visible on this page during business hours) so you can speak with a Concentrix employee. Ask us about our experiences with Concentrix.
- We do not make employment offers from any type of social media platform. Instead, would engage with you directly and follow up our discussions with documentation.
For more information please contact us at firstname.lastname@example.org